• Home
  • Longview Analytics vs. Zendesk

Longview Analytics vs Zendesk comparison

Cancel
You must select at least 2 products to compare!
Insightsoftware Logo
Longview Analytics
Read 4 Longview Analytics reviews
257 views|236 comparisons
75% willing to recommend
Zendesk Logo
Zendesk
Read 57 Zendesk reviews
108 views|87 comparisons
93% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Reporting
April 2024
Executive Summary

We performed a comparison between Longview Analytics and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting.
To learn more, read our detailed Reporting Report (Updated: April 2024).
Download the complete report
770,292 professionals have used our research since 2012.
Featured Review
Anonymous User
The simplicity and customization are the distinct features but the ability to inspect details easily would be nice.
Khalix is a simple tool that builds on existing data sources to develop solutions in forecasting, planning and consolidation needs. I've used this... Read more →
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

    • More Zendesk Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Reporting solutions are best for your needs.
    See Recommendations
    770,292 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    28th
    out of 50 in Reporting
    Views
    257
    Comparisons
    236
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 50 in Reporting
    Views
    108
    Comparisons
    87
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    arcplan, Longview Close, Longview CPM, Longview Tax
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Insightsoftware
    Zendesk
    Overview

    Longview Analytics integrates data from disparate sources. No requirement for you to extract your data and aggregate content into a proprietary data source.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    ADAC, Acuity Brands, Akzo Nobel, Allegheny Energy, Allianz, AluNorf, Amcor, BASF, Banco Central de Chile, Baerlocher, Bauhaus, Bayer, BMW Financial Services, BNI, Bosch, Bristol-Myers Squibb, B/S/H/, Charmer Sunbelt, China Cargo Airlines, City of Edmonton, Commerzbank, Dachser, Daimler, Darling Ingredients, Deichmann, Deutsche Bank, Deutsche Telekom, DFS, EnBW, Faber Castell, FPT, Fraport, Fritz Egger, Guohua Wind Power, Griesson - de Beukelaer, GS Retail, GT Solar, Hailo, Haniel, HCA, H.C. Starck, H-E-B, Hella, Henkel, Hermes Fulfilment, Hitachi, HORIBA, Hunan Tobacco, Hyundai, Iberia, Intersport, Kaiser + Kraft, KDVZ Frechen, Knorr-Bremse, Lanxess, Leifheit, LG Electronics, Liberty Mutual, Lowe´s, Lufthansa, Lupin, Martin Marietta, Media-Saturn, MetLife, Merck, Migros, NKD, Nobilia, Nokia, Novartis, OBI, Oman Oilfields, Ottobock, Petco, Philip Morris, PSCU, Reitan, Robert Bosch, Roche, RWE, Samsung Electronics, Scripps Health, Siemens, Sinopec Shandong, SMS Group, Sodexo, Southwest Airlines, Stadtwerke Bremen, Swiss Post, Takeda, Telefonica, ThyssenKrupp, TNT Express, TrustX, Turner Broadcasting, T¾V Rheinland, UBS, Veolia Water, Vigor, Vodafone, Voestalpine, Wacker, Waste Management, Wegmans, Wirtgen, World Economic Forum, Yunnan Tobacco, ZFV
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    VISITORS READING REVIEWS
    Manufacturing Company15%
    Financial Services Firm13%
    Recreational Facilities/Services Company12%
    Real Estate/Law Firm9%
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm7%
    University6%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise10%
    Large Enterprise68%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    Reporting
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting. Updated: April 2024.
    DOWNLOAD NOW
    770,292 professionals have used our research since 2012.

    Longview Analytics is ranked 28th in Reporting while Zendesk is ranked 12th in Reporting with 57 reviews. Longview Analytics is rated 7.2, while Zendesk is rated 8.2. The top reviewer of Longview Analytics writes "The system is pretty stable but it should have an added application for databases". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Longview Analytics is most compared with SAP Business Planning and Consolidation, Microsoft Power BI, Tableau and Oracle Enterprise Performance Management Cloud, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    See our list of best Reporting vendors.

    We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.