We performed a comparison between ManageEngine ServiceDesk Plus and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The product is extremely user-friendly. It is easy to build the workflows and electronic forms."
"I rate the solution a ten out of ten for scalability."
"The management of this application is good."
"The solution offers a lot of opportunities for integrations."
"CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform."
"I like the catalog features and workflow. I also like the knowledge space."
"There are a lot of great templates that you can take advantage of."
"We not only handle tickets, but also requests from many departments. All are easy to manage."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is the metering capability."
"The product provides excellent daily reports."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"I like the integration with other applications or vendors."
"We have experienced issues with tables, sheets and columns not displaying properly. This is temporarily fixed with updates but then reoccurs. The way tickets are displayed is messy."
"The product's asset management tool needs improvement."
"Offers very limited customizations."
"I would like to see a clearer distinction between ManageEngine Cloud, ServiceDesk Plus, and ManageEngine Enterprise. That way, choosing the best one is better informed. Initially, I struggled to understand the difference, but I figured it out later."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"The interface is not the best. The user interface could be more intuitive."
"The documentation could be improved."
"The timing reporting module, and how it's used is a bit difficult to understand."
"Better integration with other VMware toolsets would be beneficial."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The pricing model is complicated and would be more predictable if it were simplified."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. ManageEngine ServiceDesk Plus is rated 8.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and BMC Helix ITSM, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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