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2018-01-26T00:30:00Z

What do you like most about ManageEngine ServiceDesk Plus?

7

Hi Everyone,

What do you like most about ManageEngine ServiceDesk Plus?

Thanks for sharing your thoughts with the community!

ITCS user
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1919 Answers

author avatar
Top 20Real User

Its interface is most valuable. It is easy to use, and our customers find it amazing because of that. Nowadays, it is not only IT technicians who deal with tickets. People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. They appreciate that.

2021-07-26T15:11:20Z
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Top 20Real User

I like how it can be integrated and expanded with other ManageEngine products.

2021-06-27T13:01:13Z
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Top 20Real User

CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.

2021-04-08T23:27:18Z
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Top 20Reseller

The solution overall has been quite stable.

2021-02-25T18:38:33Z
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Top 20MSP

I have been impressed by how easy it is to operate and how easy the structure is to manage service tickets. If they request an incident problem train, it's a very strong model. Another strong feature in the tool is the CMDB.

2020-12-22T16:20:00Z
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Top 20Real User

The product is extremely user-friendly. It is easy to build the workflows and electronic forms.

2020-12-02T09:58:25Z
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Top 20Real User

Referring to its on-premises deployment, it is easy to use and easy to deploy. Cloud deployment is done on its own. It is very easy to navigate, and the GUI is quite friendly.

In terms of product functionality, we really like the ESL version. We can host multiple instances of services on a single server, such as one help desk and multiple instances.

2020-11-18T20:09:36Z
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Top 20Real User

Overall, its integration is good. There is a lot of integration that we have done. All alerts are coming to ManageEngine ServiceDesk Plus.

Its VIP feature is also very useful where you can specify who are our VIPs. When the service desk engineer picks up the call and gets the name, he or she knows that the person is a VIP and treats him or her accordingly.

It also has a mobile interface. Anybody can use the app to log cases. It is easy for the end users as well as for the approving party. For the workflow, it is easier for senior managers to give approvals through the mobile interface.

2020-10-11T08:58:06Z
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Top 20Real User

The solution offers a lot of opportunities for integrations.

2020-10-05T07:38:00Z
author avatar
Real User

The most valuable feature is its ease of use.

2020-08-13T08:33:49Z
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Top 20Real User

ManageEngine is flexible and user friendly. Creating a ticket is quite easy. So is configuring SLA's and generating reports. It is straightforward to use.

2020-07-13T06:55:00Z
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Real User

When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated.

2019-08-21T06:36:00Z
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Real User

This solution has provided a way to manage request tracking and resolution.

2019-05-20T16:42:00Z
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Real User

The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things.

2019-03-28T08:19:00Z
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Real User

This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption.

2019-02-10T10:06:00Z
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Real User

The most valuable features are project management, change management, and the flow according to the mail chain.

2019-02-07T12:28:00Z
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Real User

I am enjoying the report features, they are quite good.

2018-10-29T15:46:00Z
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Real User

Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install.

2018-05-07T10:43:00Z
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Real User

We not only handle tickets, but also requests from many departments. All are easy to manage.

2018-01-26T00:30:00Z
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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