2018-01-26T00:30:00Z

What do you like most about ManageEngine ServiceDesk Plus?


Hi Everyone,

What do you like most about ManageEngine ServiceDesk Plus?

Thanks for sharing your thoughts with the community!

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88 Answers

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Real User

When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated.

2019-08-21T06:36:00Z
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Real User

This solution has provided a way to manage request tracking and resolution.

2019-05-20T16:42:00Z
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Top 10Real User

The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things.

2019-03-28T08:19:00Z
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Top 20Real User

This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption.

2019-02-10T10:06:00Z
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Top 20Real User

The most valuable features are project management, change management, and the flow according to the mail chain.

2019-02-07T12:28:00Z
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Real User

I am enjoying the report features, they are quite good.

2018-10-29T15:46:00Z
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Top 10Real User

Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install.

2018-05-07T10:43:00Z
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Top 10Real User

We not only handle tickets, but also requests from many departments. All are easy to manage.

2018-01-26T00:30:00Z
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