What do you like most about ManageEngine ServiceDesk Plus?
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When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated.
This solution has provided a way to manage request tracking and resolution.
The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things.
This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption.
The most valuable features are project management, change management, and the flow according to the mail chain.
I am enjoying the report features, they are quite good.
Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install.
We not only handle tickets, but also requests from many departments. All are easy to manage.