ManageEngine ServiceDesk Plus Competitors and Alternatives

The top ManageEngine ServiceDesk Plus competitors are
  • ServiceNow
  • SCSM
  • JIRA Service Desk
  • SolarWinds Web Help Desk
  • Spiceworks
  • Freshdesk
Read reviews of ManageEngine ServiceDesk Plus competitors and alternatives
Spiceworks Logo
Spiceworks
Bernie McCormick
Real User
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Aug 27 2017

What is most valuable?

Tickets by e-mail, with actions by hastag.

How has it helped my organization?

We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route... more»

What needs improvement?

The SNMP sniffer requires a lot of work to get right.

What's my experience with pricing, setup cost, and licensing?

It's free.

Which other solutions did I evaluate?

I've used and evaluated others - Spiceworks is the best bang for the buck.

What other advice do I have?

Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really... more»
ServiceNow Logo
ServiceNow
JOZE LACERDA
Consultant
Managing Director at a tech services company with 10,001+ employees
Feb 25 2018

What do you think of ServiceNow?

Primary Use Case: Used for the entire company (400K), like HR, service desk and other functions. • Improvements to My Organization: Easy to implement and consolidate different platforms and users with useful functionalities. • Valuable Features: It has an excellent capability to integrate different access points. It is very user-friendly, too.  • Room for Improvement: It has a higher cost compared to local/regional solutions.  • Use of Solution: Trial/evaluations only. • Pricing, Setup Cost and Licensing: Local solutions have lower costs. • Other Advice: I would recommend ServiceNow.
Freshdesk Logo
Freshworks
Harshit Pahuja
Real User
Business Development Executive at Overcart
Aug 24 2017

What do you think of Freshdesk?

Valuable Features: The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization: We're able to respond to customer inquiries much faster and with better information. • Room for Improvement: It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution: I have been using it for 10 months. • Deployment Issues: No issues with deployment as of now. • Stability Issues: No issues with stability as of now. • Scalability Issues: No issues with scalability as of now. • Customer Service and Technical Support: Customer Service: 8/10 Technical Support: 8/10 •...

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