ManageEngine ServiceDesk Plus Competitors and Alternatives

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Read reviews of ManageEngine ServiceDesk Plus competitors and alternatives

SoheylNorozi
Real User
IT Consultant at a tech services company with 51-200 employees
Oct 03 2019

What is most valuable?

The most valuable feature of this solution is the assets management module. They correlate the assets with the user, and you can see the history of each asset, each transaction, and each feature for every individual user. The system can automatically create scheduled tasks, for example, maintenance… more»

What needs improvement?

The GUI for this solution can be better. This solution needs to have mobile application support added.

Which solution did I use previously and why did I switch?

I have experience with other solutions such as ManageEngine, but I choose the product which best matches the requirements.

What other advice do I have?

This is a good solution, but the GUI is really old-fashion and needs to be updated. I can use it, and it meets my requirements, but I expect it to be better. I would rate this solution a seven out of ten.
Consultant
IT Business Relationship Manager at a media company with 5,001-10,000 employees
Oct 26 2019

What is most valuable?

The workflow is very good, as well as customizable. This solution is easy to use.

What needs improvement?

The reporting needs to be improved.

Which solution did I use previously and why did I switch?

Prior to this solution, I used ManageEngine at my last job. The functionality in vFire is better.

What other advice do I have?

We are not using the latest version but we are planning to upgrade. We are looking forward to improvements in the reporting in the newest version. This is a product that I recommend. The only suggestion that I have for anybody who is implementing this solution is to buy the latest release because… more»
Get our free report covering ServiceNow, Atlassian, Zoho, and other competitors of ManageEngine ServiceDesk Plus. Updated: January 2020.
391,329 professionals have used our research since 2012.