ManageEngine ServiceDesk Plus Competitors and Alternatives

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Read reviews of ManageEngine ServiceDesk Plus competitors and alternatives

Mohamed Abdelwahab
Real User
IT Project Team Leader at Egyptian Fertilizers Company
Sep 21 2019

What is most valuable?

The most valuable aspect of the solution is the asset inventory.

What needs improvement?

I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. It would be… more»

What's my experience with pricing, setup cost, and licensing?

The solution is free. We're not paying for any licensing or other costs.

If you previously used a different solution, which one did you use and why did you switch?

Previously, we used Manage Engine. It was a bit slow, and a little bit old, which is why we switched.

What other advice do I have?

We use the on-premises deployment solution. I would rate the solution nine out of ten.

Which other solutions did I evaluate?

I didn't evaluate other options before choosing Spiceworks.
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