We compared Meraki Dashboard and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Meraki Dashboard simplifies IT operations, and some users expect returns within a few years. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is very stable and we have been using it for five years."
"The ability of the product to perform with simplicity of deployment make it a valuable solution."
"The solution scales well."
"I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running."
"It is a reliable product. It provides a lot of information that is easy to read."
"We've been spending a lot less time on tickets and deployments, so we have more time to do other things."
"An excellent dashboard that is currently unique in covering both SD-WAN and SD-LAN with built-in security."
"It can analyze the traffic that it is picking up from what may be a rogue access point, and it is able to identify those and send relevant notifications."
"The simplicity of the dashboard is very good."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The most valuable features are the dashboards and tracing."
"The most valuable feature is the ability to manage the application flow."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"We detect issues using dashboards that we built on New Relic."
"The Wi-Fi side needs improvement."
"It would be helpful to have the ability to create a floor plan based on an existing PDF or JPEG, which is automatically converted into a usable network map."
"What needs improvement in Meraki Dashboard is its configuration. It'll also be better if the tool has more functionality, and that is what I'd like to see in its next release."
"The solution can be expensive."
"The wait time to speak with a Meraki support engineer is always long, but they get the job done."
"It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are."
"The tool is useful for managing devices and monitoring their current state, but it falls short in troubleshooting network issues, particularly with access points. It does not provide a complete understanding of the root causes of the issues. As a result, network engineers have had to use additional tools to complement it and conduct assessments. The only way to improve the tool would be to enhance its capability to identify and resolve network issues effectively."
"Meraki Dashboard's pricing could be improved."
"One area that could use improvement in the Meraki Dashboard is user-friendliness when navigating to port configurations."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The browser isn't exactly reliable."
"The customization of the start and end time is kind of cool."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The price needs improvement."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. Meraki Dashboard is rated 8.6, while New Relic is rated 8.6. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Meraki Dashboard is most compared with SolarWinds NPM, ThousandEyes, Cisco DNA Center, Mist AI and Cloud and Centreon, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Meraki Dashboard vs. New Relic report.
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