Compare N-able MSP Manager vs. Zoho Desk

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N-able MSP Manager Logo
888 views|579 comparisons
Zoho Desk Logo
455 views|390 comparisons
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Pricing and Cost Advice
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"For what it does, it's quite cheap."

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Top Answer: The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
Top Answer: In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
Top Answer: Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
Ranking
33rd
out of 56 in Help Desk Software
Views
888
Comparisons
579
Reviews
0
Average Words per Review
0
Rating
N/A
23rd
out of 56 in Help Desk Software
Views
455
Comparisons
390
Reviews
2
Average Words per Review
348
Rating
8.5
Popular Comparisons
Also Known As
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

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Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider24%
Manufacturing Company8%
Educational Organization5%
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
522,281 professionals have used our research since 2012.

N-able MSP Manager is ranked 33rd in Help Desk Software while Zoho Desk is ranked 23rd in Help Desk Software with 2 reviews. N-able MSP Manager is rated 0.0, while Zoho Desk is rated 8.6. On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management and BMC Helix ITSM, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Zendesk Guide and Spiceworks.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.