We compared New Relic and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. Zabbix could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. The complexity of Zabbix's initial setup varies, and it may require an experienced group of administrators and engineers.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. Zabbix is a free, open-source solution, but users can purchase support services and additional features.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users say that Zabbix provides a cost-effective solution.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"The solution offers good documentation."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"They have baseline level alerting."
"It is a software solution as a service, so I don't have to manage it on-premise."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The pricing is pretty good."
"The most valuable feature is network traffic monitoring."
"There are lots of great features and functionality within the solution."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"It meets my organizational needs. It's pretty easy to use."
"The most valuable feature is the support for monitoring Cisco switches."
"Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"The Wi-Fi side needs improvement."
"I haven't come across any features that are lacking."
"It is very difficult to award the service level cycles at an endpoint level."
"The deployment process could be improved."
"The solution should include more detailed reports for SQL database requests."
"The scalability can be improved."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"The solution must provide better support for Azure Web Apps service."
"For us, the initial setup was complex"
"The user interface could be a bit better. They could update it a bit."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."
"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."
"It could be more stable."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 98 reviews. New Relic is rated 8.6, while Zabbix is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Instana Dynamic APM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our New Relic vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
(1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard?
You’d have to develop an agent that plugs into New Relic to get all their data 1st and then a dashboard to assimilate both as Big Panda has already done.
(2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error rate?
Not without significant development work. Zabbix does not have application (function-level) monitoring for the End-trend Web transaction analysis and Database Transaction analysis. Zabbix does externals like disk usage, CPU percentages, database statistics, etc. So, again, you’d have to develop and agent that plugs into New Relice to get all their data 1st and then the analysis tools provided by New Relic.
(3) How much development/customization effort is required to introduce the above features with Zabbix?
Significant.
(4) Does anyone have a comparison of features offered by New Relic and Zabbix?
New Relic has both the application (function-level) monitoring for the End-trend Web transaction analysis and Database Transaction analysis as well as all the external device/system monitoring statics of Zabbix. Again, for an integrated solution, it would probably be cheaper to use a product like BigPanda than to redevelop an untried in-house solution which could take 12 months to evolve a subset of the functionality.
From looking briefly over Zabbix I noticed that it's on-prem system that requires attention. It didn't seem like an easy to use system either. Although, I am not experienced enough to make those claims. New Relic is a SaaS solution, ideal for large organizations. The time it takes to create dashboards is fairly short and learning curve was minimal. They use NRql language to make system calls based on cached data in the cloud. Metrix are kept off-prem and can be traced back a year, depending on the retention subscription. Deployment is easy, consists of two agents, APM and server agent, second is free for all. In any case, putting aside that NR is one of top 3 on Gartner's magic quadrant, it is easy to use/maintain and create all kinds of dashboards.
I can agree with Carlos. The question is - what do you need? We use saymon.info to cover different systems with a common UI with drill-downs & schemas.
1) As far as I know no. The main question here is Zabbix continuous monitoring is far from NR Higher OSI layer capabilities, the graphical feeling can be emulated -agreed- but the drill-down functionality NR offers is far from any Open Source monitoring program I've seen. Sorry for that, NR is worth in some aspects.
2) Yes, NR can be exported to a Hadoop DB and exploded using BI or Zabbix sources, of course NR tries you to do exactly the opposite ..
3) A lot
4) Not me, basically they do different things , from my point of view Zabbix is a layer below New Relic. We face HW monitoring with NR wasn't usable as we had our servers dinamically managed in the cloud, so they are created and destroyed, this made NR Server monitoring to create each instance with the results of having hundreds of non-existing servers. We decided to monitor servers with the cloud apps (MS... and Zabbix) and app performance with NR.