Oracle Service Cloud vs. Pega CRM

As of February 2019, Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 12 reviews vs Pega CRM which is ranked 7th in CRM Customer Engagement Centers. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Pega CRM is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM and Genesys.
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Oracle Service Cloud Logo
3,320 views|1,276 comparisons
Pega CRM Logo
5,859 views|2,914 comparisons
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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
316,268 professionals have used our research since 2012.
Ranking
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
Views
5,859
Comparisons
2,914
Reviews
0
Followers
203
Avg. Rating
N/A
Top Comparisons
Compared 25% of the time.
Compared 38% of the time.
Compared 15% of the time.
Compared 9% of the time.
Also Known As
Oracle RightNowChordiant
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.The State of Maine, Aegis, Aegon, AIG Japan, ING
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2019.
316,268 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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