Compare Oracle Service Cloud vs. Pega CRM

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Oracle Service Cloud Logo
1,061 views|851 comparisons
Pega CRM Logo
1,206 views|974 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

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Ranking
Views
1,061
Comparisons
851
Reviews
1
Average Words per Review
275
Rating
6.0
Views
1,206
Comparisons
974
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Oracle RightNow
Chordiant
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Pega
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
Offer
Learn more about Oracle Service Cloud
Learn more about Pega CRM
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
The State of Maine, Aegis, Aegon, AIG Japan, ING
Top Industries
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider13%
Healthcare Company5%
Government5%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider16%
Energy/Utilities Company8%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
No Data Available

Oracle Service Cloud is ranked 5th in CRM Customer Engagement Centers with 1 review while Pega CRM is ranked 6th in CRM Customer Engagement Centers. Oracle Service Cloud is rated 6.0, while Pega CRM is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM, Vlocity and Siebel Contact Center, whereas Pega CRM is most compared with Microsoft Dynamics CRM, Pega Robotic Process Automation, Genesys Cloud, Vlocity and Oracle ATG.

See our list of best CRM Customer Engagement Centers vendors and best CRM vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.