Compare Oracle Service Cloud vs. Pega CRM

Oracle Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 5 reviews while Pega CRM is ranked 7th in CRM Customer Engagement Centers. Oracle Service Cloud is rated 9.6, while Pega CRM is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Pega CRM is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM and Genesys.
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Oracle Service Cloud Logo
1,831 views|1,093 comparisons
Pega CRM Logo
2,424 views|2,180 comparisons
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Ranking
Views
1,831
Comparisons
1,093
Reviews
5
Average Words per Review
167
Avg. Rating
9.6
Views
2,424
Comparisons
2,180
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 24% of the time.
Compared 29% of the time.
Compared 19% of the time.
Compared 12% of the time.
Also Known As
Oracle RightNowChordiant
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.The State of Maine, Aegis, Aegon, AIG Japan, ING
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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