Oracle Service Cloud vs. Pega CRM

As of May 2019, Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 6 reviews vs Pega CRM which is ranked 7th in CRM Customer Engagement Centers. The top reviewer of Oracle Service Cloud writes "Included reports and the ability to customize are valuable features". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Pega CRM is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM and Genesys.
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Oracle Service Cloud Logo
3,527 views|1,228 comparisons
Pega CRM Logo
6,101 views|2,658 comparisons
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: May 2019.
341,176 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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341,176 professionals have used our research since 2012.
Ranking
Views
3,527
Comparisons
1,228
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
Views
6,101
Comparisons
2,658
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 25% of the time.
Compared 37% of the time.
Compared 16% of the time.
Compared 11% of the time.
Also Known As
Oracle RightNowChordiant
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.The State of Maine, Aegis, Aegon, AIG Japan, ING
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: May 2019.
341,176 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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