We performed a comparison between Quest KACE Asset Management Appliance and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"We use the solution for IT service desk management and asset management."
"The solution is scalable."
"The platform offers efficient stability."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The initial setup was burdensome."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
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Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews while Samanage is ranked 16th in IT Asset Management with 3 reviews. Quest KACE Asset Management Appliance is rated 7.4, while Samanage is rated 7.6. The top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Quest KACE Asset Management Appliance is most compared with ServiceNow, Device42 and Qualys VMDR, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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