Syed Hasan BadshahSalesforce Solution Architect at Systems Limited
Anna PolozovaHead of Channel & Operations Department at a tech vendor
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"There is a good community of developers for the platform."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The filters are very useful, and easy to customize. it's very easy to operate."
"The implementation team can customise the implementation to customer needs."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."
"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."
"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."
"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."
"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."
"The technology is very simple to use."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"There is space to have better communication with other kinds of platforms."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"There is always room for improvement with any solution."
"It is similar to ATG, but some features can be exchanged between the 2."
"The solution is expensive."
"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."
"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."
"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."
"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."
"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."
"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."
"The work done by the legal team is an area that can be improved."
"There are no significant upfront license costs."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"The licensing works on a per-user basis."
"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."
"Softline eCommerce has helped to increase our eCommerce sales."
"We are satisfied with their prices at the moment."
"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."
Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development without disrupting the flow of Demandware's continuous updates. Demandware Commerce enables both business and technical users within a retail organization to work with intuitive commerce applications. Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers. Unique consumer experiences and business logic are stored centrally and can be quickly deployed across the retail enterprise through the commerce accelerator, a combination of reference applications, Open Commerce APIs and LINK integrations. With this combination, Demandware Commerce removes the barriers and complexities of traditional licensed and hosted software, and allows retailers to execute the strategic business initiatives that drive growth.
Softline Ecommerce is a part of Softline Group, a leading global IT company.
Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.
We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.
Salesforce Commerce Cloud is ranked 2nd in eCommerce Platforms with 6 reviews while Softline eCommerce Solution is ranked 4th in eCommerce Platforms with 6 reviews. Salesforce Commerce Cloud is rated 8.0, while Softline eCommerce Solution is rated 8.6. The top reviewer of Salesforce Commerce Cloud writes "Offers a customizable checkout experience, customizable homepage - everything can be customized". On the other hand, the top reviewer of Softline eCommerce Solution writes "We can customize shopping carts according to our needs". Salesforce Commerce Cloud is most compared with CloudCraze Commerce, SAP Hybris Commerce, Magento, Oracle ATG and Shopify, whereas Softline eCommerce Solution is most compared with . See our Salesforce Commerce Cloud vs. Softline eCommerce Solution report.
See our list of best eCommerce Platforms vendors.
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