We performed a comparison between Salesforce Commerce Cloud and Softline eCommerce Solution based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms."Ability to quickly add content and manage products along with associated web content easily."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"I have found the list creation and dashboard customization features valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"It is a very flexible solution."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"I find the reports to be the solution's most valuable feature."
"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."
"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."
"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."
"The technology is very simple to use."
"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."
"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."
"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"Salesforce's technical support is not as good as Elastic Path."
"There is always room for improvement with any solution."
"There is space to have better communication with other kinds of platforms."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"The connection with Marketing Cloud should be improved."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."
"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."
"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."
"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."
"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."
"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."
"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."
"The work done by the legal team is an area that can be improved."
Earn 20 points
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Softline eCommerce Solution is ranked 35th in eCommerce Platforms. Salesforce Commerce Cloud is rated 7.8, while Softline eCommerce Solution is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Softline eCommerce Solution writes "Straightforward to set up, simple to use, helpful support, and offers flexible payment options". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Shopify and HCL Digital Commerce, whereas Softline eCommerce Solution is most compared with .
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