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SAP Service Cloud vs Salesforce Service Cloud comparison

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Salesforce Service Cloud

Read 39 Salesforce Service Cloud reviews
622 views|534 comparisons
94% willing to recommend
SAP Logo

SAP Service Cloud

274 views|114 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Salesforce Service Cloud and SAP Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
ChanchalSaxena
High scalability with good plugins and excellent customer visibility
Salesforce Service Cloud has Improved the Customer 360 visibility, which facilitates cross-sell and upsell opportunities for our organization.... Read more →
Use SAP Service Cloud?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
    Read all 7 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:The product's high price is an area of concern where improvements are required. There are some imperfections in the product's stability, and it is an area where improvements are required.
    Read all 9 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I use the solution in my company to follow up on opportunities and activities. I use the CRM part to open up new opportunities and follow up with a lot of opportunities since I work as a manager.
    Read all 8 answers   →
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    Earn 20 points

    Ranking
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    622
    Comparisons
    534
    Reviews
    12
    Average Words per Review
    449
    Rating
    8.3
    10th
    out of 23 in CRM Customer Engagement Centers
    Views
    274
    Comparisons
    114
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    Salesforce
    SAP
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    Overview

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Create a unified service experience with SAP Service Cloud
    Bridge the gap between front-office engagements and back-office processes.

    Sample Customers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    INICOM, Dulux
    Top Industries
    REVIEWERS
    Manufacturing Company32%
    Marketing Services Firm11%
    Computer Software Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization14%
    Financial Services Firm12%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization49%
    Computer Software Company10%
    Manufacturing Company7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise29%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise59%
    Large Enterprise32%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews while SAP Service Cloud is ranked 10th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 8.6, while SAP Service Cloud is rated 0.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and Genesys Cloud CX, whereas SAP Service Cloud is most compared with ServiceNow Customer Service Management.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.