Salesforce Service Cloud Competitors and Alternatives

The top Salesforce Service Cloud competitors are
Read reviews of Salesforce Service Cloud competitors and alternatives
ServiceNow
Consultant
National IT Asset Management Lead at a consultancy with 10,001+ employees
Apr 17 2018

What is most valuable?

The value of features has changed with each release. Initially I was impressed with the automation capability. Now, the look and feel is a valuable benefit for adoption. The most recent addition of SAM Premium is a game changer for many... more»

How has it helped my organization?

I like the ease of use of the ServiceNow platform. We have used ServiceNow for HR case management, IT Asset Management, IT Service Management, and custom business applications

What needs improvement?

I would like to see Advanced Intelligent Automation. I can't wait to see how ServiceNow continues to build out the automation capability with things like RPA, OCR, and even machine learning capabilities to help make giant steps forward in the... more»
Real User
Technology Process Analyst at a tech vendor with 201-500 employees
Dec 12 2017

What is most valuable?

There are many advantages that we have found with Remedyforce, one of which is the record linking functionality. This allows us to look back at (for example) a previous release of our software to view everything that happened during that... more»

How has it helped my organization?

Prior to Remedyforce, our company did not have a software package to manage all items related to issues and changes happening in our production environments. Along with a new Change Management Policy, Remedyforce quickly became our go-to for... more»

What needs improvement?

In the background, there are limitations with what the automation can/cannot do (i.e., flows will error after looping through a 100 records). With a complex system that contains sometimes 100s of linking records, this causes issues with... more»
Real User
Analysis Manager at a tech services company with 11-50 employees
Jan 17 2018

What do you think of JIRA Service Desk?

Primary Use Case Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.). • Improvements to My Organization Allowing customized processes for our service contracts. Reporting and easy export to Excel spreadsheets, or similar. • Valuable Features Code available Emails for groups Usability  Bang for the buck (in small and mid-size organizations) • Room for Improvement SaaS version for large organizations (more than 2000 users) is not available. Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS. • Use of Solution One to three years.

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