Compare Salesforce Service Cloud vs. Vertical Solutions ContactCenter

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews while Vertical Solutions ContactCenter which is ranked 20th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 10.0, while Vertical Solutions ContactCenter is rated 0. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk, whereas Vertical Solutions ContactCenter is most compared with .
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Ranking
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8,947
Comparisons
2,004
Reviews
3
Average Words per Review
606
Avg. Rating
9.7
Views
159
Comparisons
20
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 11% of the time.
Also Known As
Service CloudContactCenter
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Salesforce
Vertical Solutions
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
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Learn more about Vertical Solutions ContactCenter
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: July 2019.
360,284 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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