Salesforce Service Cloud vs Vertical Solutions ContactCenter

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 2 reviews vs Vertical Solutions ContactCenter which is ranked 20th in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. Vertical Solutions ContactCenter is most compared with .
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Quotes From Members Comparing Salesforce Service Cloud vs Vertical Solutions ContactCenter

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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287,566 professionals have used our research since 2012.
Ranking
RANKING
Views
7,701
Comparisons
2,073
Reviews
2
Followers
686
Avg. Rating
9.5
Views
141
Comparisons
70
Reviews
0
Followers
138
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »See more Vertical Solutions ContactCenter competitors »
Also Known As
Also Known AsService CloudContactCenter
Website/Video
Website/VideoSalesforce
Vertical Solutions
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
OFFER
Learn more about Salesforce Service Cloud
Learn more about Vertical Solutions ContactCenter
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Music Company
9%
Financial Services Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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287,566 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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