SCSM vs. Xtraction for CA Service Management [EOL]

SCSM is ranked 15th in IT Service Management (ITSM) with 1 review vs Xtraction for CA Service Management [EOL] which is ranked unranked in IT Service Management (ITSM). The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. Xtraction for CA Service Management [EOL] is most compared with Cherwell Service Management, IDERA Uptime Infrastructure Monitor and ServiceNow.
Cancel
You must select at least 2 products to compare!
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
301,499 professionals have used our research since 2012.

Quotes From Members Comparing SCSM vs. Xtraction for CA Service Management [EOL]

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is a lower price vs. other things on the market.

Read more »

Information Not Available
Information Not Available
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
301,499 professionals have used our research since 2012.
Ranking
Views
6,062
Comparisons
2,994
Reviews
0
Followers
272
Avg. Rating
N/A
Unranked
In IT Service Management (ITSM)
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
Compared 29% of the time.
Compared 13% of the time.
See more SCSM competitors »
See more Xtraction for CA Service Management [EOL] competitors »
Also Known As
System Center Service Manager
Website/Video
Microsoft
CA Technologies
Null Vendor
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Information Not Available
OFFER
Learn more about SCSM
Learn more about Xtraction for CA Service Management [EOL]
Learn more about Null Product
Sample Customers
Fibabanka, UMC Health SystemERGO
Information Not Available
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
12%
Financial Services Firm
9%
No Data Available
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business
20%
Midsize Enterprise
32%
Large Enterprise
48%
No Data Available
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
Download now
301,499 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email