• Home
  • SCSM vs. Xtraction for CA Service Management [EOL]

SCSM vs Xtraction for CA Service Management [EOL] comparison

Cancel
You must select at least 2 products to compare!
Microsoft Logo

SCSM

Read 23 SCSM reviews
1,456 views|795 comparisons
64% willing to recommend
Broadcom Logo

Xtraction for CA Service Management [EOL]

Read 1 Xtraction for CA Service Management [EOL] review
views| comparisons
100% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between SCSM and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
Hossam Hussein
Helps us manage IT operations, including incident and service requests, but could be easier to create reports
Anonymous User
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports...
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is a lower price vs. other things on the market."
  • "It is an expensive solution."
  • "Licensing can be complex and confusing."
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
  • "I would rate the pricing as two out of five."

    • More SCSM Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    See Recommendations
    768,740 professionals have used our research since 2012.
    Questions from the Community
    What do you like most about SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 12 answers   →
    What needs improvement with SCSM?
    Top Answer:For any weaknesses in the product, our company's security team maintains the application for our environment. The logs and reporting-related features of the product have certain shortcomings where… more »
    Read all 22 answers   →
    Ask a question

    Earn 20 points

    Ranking
    11th
    out of 49 in IT Service Management (ITSM)
    Views
    1,456
    Comparisons
    795
    Reviews
    8
    Average Words per Review
    517
    Rating
    8.0
    Unranked
    In IT Service Management (ITSM)
    Comparisons
    Also Known As
    System Center Service Manager
    Learn More
    Microsoft
    Broadcom
    Overview
    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

    Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

    Learn More: https://www.ca.com/us/products...

    Sample Customers
    Fibabanka, UMC Health System
    ERGO
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company10%
    Hospitality Company10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Government25%
    Computer Software Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    No Data Available
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise20%
    Large Enterprise65%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). SCSM is rated 7.0, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.