We performed a comparison between OpenText SiteScope and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"Infrastructure monitoring is the most valuable feature."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"The URL monitoring is excellent."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"One of the excellent features is the service analyzer, which is truly impressive."
"The observability is great and valuable."
"It's scalable and expands well."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"We have a lot of teams using Splunk and they would be blind without it."
"The graphs and dashboard in the solution are areas that need improvement."
"It should improve its integrations with various tools, especially service management tools."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"It may lack some features other products in the category have like more detailed transaction tracking."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"More out of the box Cloud integration and capabilities."
"They should provide more templates for new vendor devices."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"It would be good if an interface was included in the next release."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The problem becomes the price, as Splunk is an expensive product."
"The solution should integrate more features in NEAP."
"Splunk ITSI consumes a lot of CPU resources."
"It was an intimidating tool for us to jump into at the beginning."
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OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. OpenText SiteScope is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Splunk Enterprise Security, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) report.
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