We performed a comparison between Symantec Endpoint Security and Trend Micro Smart Protection based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Protection Platform (EPP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"The price is low and quite competitive with others."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"This is stable and scalable."
"Forensics is a valuable feature of Fortinet FortiEDR."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"The solution was relatively easy to deploy."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"It is a scalable product and is average stability-wise."
"The most valuable feature is the automated updating feature."
"Symantec has cloud-based endpoint protection, so whether a user is off the network or on the network, the endpoint will be protected by the cloud."
"ATP is really impressive, and with EDR, it is the best solution I have ever known."
"Symantec End-User Endpoint Security is a stable solution."
"It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
"Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes."
"SEP, the entire suite of components, provides good endpoint protection."
"Smart Protection is great for monitoring traffic, particularly email, and protecting the endpoints. Both are valuable."
"The administration through the cloud is valuable."
"The most valuable features are the behavior monitoring, behavior analysis, and web reputation service."
"It is a stable solution."
"Your workstation doesn't slow down, unlike when you use Symantec, for example."
"The solution integrates well with other Trend Micro products."
"Product-wise, it is amazing. It includes DLP, vulnerability management, and application whitelisting features. These features are very good and add value in selling this solution to our customers. These features make the key selling point. I recently did a comparison with the FireEye firewall for a customer. They were basically going to replace Trend Micro with their EDR. Because of these features, I could convince the customer that Trend Micro is better than FireEye."
"Helps with vulnerability and patch management, making it easier to provide top-notch services to our customers."
"The dashboard isn't easy to access and manage."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices."
"I haven't seen the use of AI in the solution."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"It takes about two business days for initial support, which is too slow in urgent situations."
"Users mostly complain that the solution slows down the system whenever something is scanned."
"The solution has become quite complicated since Broadcom acquired Symantec, and we no longer sell it or try not to sell it."
"After selling this product, what we have observed is that the system gets slower, which is a major issue."
"Its interface needs improvement. Its interface is very old, and it needs a new look. Other solutions, such as Sophos and BitDefender, have a better and more modern interface, whereas Symantec has had the same interface for a while. There has been no enhancement in the interface. They should update and provide a better interface in 2022 for a better user experience for their customers."
"The virus definitions could be updated more frequently."
"It would be helpful if this product provided patch management functionality."
"About four years back, Symantec's signature was very heavy and their signature patch was around 200MB or 300MB files."
"They are lacking the visibility that you get in a heuristical, next-generation AI product."
"It does not provide insights into what is being done."
"We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL."
"I cannot recall noticing any missing features."
"There is room for improvement to make it better for customers."
"Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation. Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration."
"It could be faster in responding to new threats like ransomware."
"I want the tool to provide the solutions integrated within it to have regular updates. Currently, the solutions integrated with Smart Protection get updates from the cloud. I want to minimize the download from the cloud."
"The pricing of the solution can be improved."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 139 reviews while Trend Micro Smart Protection is ranked 31st in Endpoint Protection Platform (EPP) with 38 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Smart Protection is rated 8.0. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Smart Protection writes "Offers strong, all-around cybersecurity but is expensive". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Trend Micro Deep Security, whereas Trend Micro Smart Protection is most compared with Trend Micro Apex One, Check Point Harmony Endpoint, Microsoft Defender for Endpoint, CrowdStrike Falcon and Fortinet FortiClient. See our Symantec Endpoint Security vs. Trend Micro Smart Protection report.
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