TeamViewer Tensor vs Zoho Assist comparison

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TeamViewer Logo
4,676 views|3,531 comparisons
100% willing to recommend
Zoho Logo
326 views|70 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between TeamViewer Tensor and Zoho Assist based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed TeamViewer Tensor vs. Zoho Assist Report (Updated: March 2024).
769,599 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of TeamViewer Tensor is the remote access.""This product is very simple to use and you can connect whether you are behind a firewall or not.""Remote desktop sharing is one valuable feature of the solution."

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"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features.""Technical support is easy to reach.""It is a scalable solution. "

More Zoho Assist Pros →

Cons
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition.""The solution could include more AI (Artificial Intelligence).""The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

More TeamViewer Tensor Cons →

"It could be integrated with IT management tools.""Support could be more knowledgeable.""They do have some glitches in the microphone and speaker, especially during remote access."

More Zoho Assist Cons →

Pricing and Cost Advice
  • "The pricing is a little bit on the higher side."
  • "I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
  • More TeamViewer Tensor Pricing and Cost Advice →

  • "Its scalability depends on the business model we purchase."
  • More Zoho Assist Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control… more »
    Top Answer:The most valuable feature of TeamViewer Tensor is the remote access.
    Top Answer:Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards Tensor's licenses, which are not useful for us. The corporate license model was… more »
    Top Answer:The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
    Top Answer:They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management… more »
    Ranking
    8th
    out of 59 in Remote Access
    Views
    4,676
    Comparisons
    3,531
    Reviews
    3
    Average Words per Review
    351
    Rating
    8.3
    22nd
    out of 59 in Remote Access
    Views
    326
    Comparisons
    70
    Reviews
    3
    Average Words per Review
    404
    Rating
    8.7
    Comparisons
    Learn More
    Overview

    TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

    Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

    Sample Customers
    GE Oil & Gas, Android Police, Smartlaunch
    Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Manufacturing Company10%
    Government9%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Educational Organization88%
    Real Estate/Law Firm2%
    Financial Services Firm2%
    Computer Software Company2%
    Company Size
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise20%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise87%
    Large Enterprise9%
    Buyer's Guide
    TeamViewer Tensor vs. Zoho Assist
    March 2024
    Find out what your peers are saying about TeamViewer Tensor vs. Zoho Assist and other solutions. Updated: March 2024.
    769,599 professionals have used our research since 2012.

    TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. TeamViewer Tensor is rated 8.6, while Zoho Assist is rated 8.6. The top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and LogMeIn Rescue, whereas Zoho Assist is most compared with . See our TeamViewer Tensor vs. Zoho Assist report.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.