They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management, and computer resetting.
They do have some glitches in the microphone and speaker, especially during remote access. We'd like to have recordings of the remote access automatically.
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management, and computer resetting.
They do have some glitches in the microphone and speaker, especially during remote access. We'd like to have recordings of the remote access automatically.
Support could be more knowledgeable.