head of presales at a tech services company with 11-50 employees
Real User
Integrates well with data domain, user-friendly, and has good support
Pros and Cons
  • "It's a good product that can be integrated easily with the Data domain."
  • "In the next release, I would like to see better pricing and more integration with the other products in Dell EMC."

What is our primary use case?

We are system integrators.

We have many systems that are being backed up using NetWorker, mainly in a virtualized environment, with several typical workloads.

What is most valuable?

It's a good product that can be integrated easily with the Data domain. 

What needs improvement?

They have many different products but they don't integrate all of the features into one product. This is an area of failure with this solution. For example, if we want source-side deduplication then we have to use Avamar because this kind of feature isn't available in NetWorker.

Some features in NetWorker are good as well as some features in Avamar are good. If they could combine the features of both products into one single product, it would be better.

In the next release, I would like to see better pricing and more integration with the other products in Dell EMC.

For how long have I used the solution?

We have been using Dell EMC NetWorker for three years.

We are using the latest version.

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Dell NetWorker
April 2024
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What do I think about the stability of the solution?

It's a stable solution and we have not had any issues.

What do I think about the scalability of the solution?

It's a backup system that is backing up more than 50 different systems.

We plan to continue using this solution. It's a good product.

How are customer service and support?

We have contacted technical support and they have provided us with good technical support. 

We have no issues.

Which solution did I use previously and why did I switch?

Because NetWorker does not provide all of the features such as source-side deduplication, we have had to go with some other products.

How was the initial setup?

The Installation is quite easy. 

The deployment took a maximum of three to four days.

The complete installation needed a bit of extra time due to some downtime for adding systems. But generally, the basic installation and configuration are done within three to four days.

What about the implementation team?

We have a good engineering team and the internal team is capable of handling the implementation.

What's my experience with pricing, setup cost, and licensing?

The price is a little on the high side, but it's reliable and provides a good service.

There are other products on the market with better pricing, which makes it a challenge to sell NetWorker.

What other advice do I have?

I would definitely recommend NetWorker to others who are interested in using it.

I would rate Dell EMC NetWorker an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
System Administrator at a tech services company with 501-1,000 employees
Real User
Stable, high performance, and straightforward installation
Pros and Cons
  • "Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour."
  • "The solution could improve by having more integration."

What is our primary use case?

Dell EMC NetWorker is used for backing up and restoring data.

What is most valuable?

Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour.

What needs improvement?

The solution could improve by having more integration.

For how long have I used the solution?

I have been using Dell EMC NetWorker for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Dell EMC NetWorker is scalable but it has some limitations.

We have approximately five people using this solution in my organization.

How are customer service and support?

I have been satisfied with the technical support.

Which solution did I use previously and why did I switch?

I have previously used Commvault.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

We can do the implementation with two engineers and one manager.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use the solution and it is on an annual basis.

What other advice do I have?

I would recommend the on-premise deployment of the solution but not the cloud version.

I rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Dell NetWorker
April 2024
Learn what your peers think about Dell NetWorker. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,924 professionals have used our research since 2012.
it_user882309 - PeerSpot reviewer
Technical Consultant at a tech services company with 201-500 employees
Consultant
A solution that minimizes recovery time with good stability
Pros and Cons
  • "The solution has minimized the recovery time objective, and the recovery point objective, the RTO and RPO. Most customers are looking for to minimize downtime. The solution has helped ensure this."
  • "It's not easy to integrate. We have to read a lot of documentation in order to configure the solution."

What is our primary use case?

Most customers are integrated with the hypervisor environment. It's a mix between VMware and Hyper-V. The database and integration with the database is SQL and it has since changed to Oracle. This is mostly what we are using to unify everything.

How has it helped my organization?

The solution has minimized the recovery time objective, and the recovery point objective, the RTO and RPO. Most customers are looking to minimize downtime. The solution has helped ensure this.

What is most valuable?

The backup and configuration for the virtual environment have been the most valuable features, especially with VMware.

What needs improvement?

The operating system could be improved. The interface could also be much easier.

For how long have I used the solution?

I've been using the solution for 12 years.

What do I think about the stability of the solution?

The stability is very nice.

What do I think about the scalability of the solution?

The solution has very good scalability.

How are customer service and technical support?

Technical support is good, but it depends on the time zone. I've noticed that some areas offer better support than others.

How was the initial setup?

The initial setup isn't straightforward or complex. It's somewhere in between. Deployment took about two weeks.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

The pricing is mid-range. It's not the cheapest, but it's not too expensive.

What other advice do I have?

We are using the on-premises deployment model.

I would rate the solution eight out of ten.

It's not easy to integrate. We have to read a lot of documentation in order to configure the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Vendor
​It allows us to not worry about our backups

What is most valuable?

  • Management GUI
  • Pools to direct backups to storage

How has it helped my organization?

It allows us to not worry about our backups.

What needs improvement?

Some functionality is restricted to Data Domain.

For how long have I used the solution?

21 years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Excellent.

How was the initial setup?

The initial setup was complex in 1996, but now our environment is simpler, thus requiring two servers.

What other advice do I have?

If you need to backup multiple OS platforms, this is the product to purchase

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Storback at storback
Reseller
It's fast and reliable, but it needs some upgrades to stay competitive
Pros and Cons
  • "NetWorker is fast and reliable."
  • "The price could be cheaper."

What is our primary use case?

NetWorker is for backing up large files and data banks. 

What is most valuable?

NetWorker is fast and reliable. 

What needs improvement?

The price could be cheaper. 

For how long have I used the solution?

I've been using NetWorker for a long time. I've been a Dell reseller in Brazil for 10 years. 

What do I think about the scalability of the solution?

NetWorker is scalable. 

How are customer service and support?

Dell EMC support is good. 

How was the initial setup?

Installing NetWorker is somewhat complicated. You need people with some technical expertise to do it. It takes one or two Dell-certified engineers to deploy and maintain it. 

What other advice do I have?

I rate NetWorker seven out of 10. Dell EMC needs to update NetWorker to stay competitive in the niche market for backup structures.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Technical Consultant at a tech services company with 10,001+ employees
Real User
Easy to deploy, scalable, but the features for troubleshooting could be improved
Pros and Cons
  • "It can support many different versions, both newer and older."
  • "I would like to see the user interface improved, more documentation, faster support, and it could be easier to configure."

What is our primary use case?

We use this solution for backing up our systems.

What is most valuable?

It can support many different versions, both newer and older.

What needs improvement?

The interface is the same, so when we are trying to troubleshoot the logs, it doesn't display properly.

There doesn't seem to be a lot of development with this solution. You don't see any updates with the features, or any development with the features. In general, Dell EMC doesn't seem to be investing much in the R&D of this product. They are selling it off.

I would like to see an improvement with the features in terms of troubleshooting and ease of use.

The documentation is very poor. It takes quite a bit of experience to understand the documentation. A new person who is going through the documentation will not be able to understand. There is no detailed documentation.

The product itself is good, but it takes a lot of time to troubleshoot.

I would like to see the user interface improved, more documentation, faster support, and it could be easier to configure.

For how long have I used the solution?

I have been using this solution for five to six years.

We are using the latest version.

What do I think about the stability of the solution?

The stability is okay. When it works, it works perfectly, but when we run into issues it requires a lot of effort to fix it. 

You can't rate it as good or bad, because this is how it works.

What do I think about the scalability of the solution?

It's a scalable solution. We have 10 customers and we plan to continue using it.

How are customer service and technical support?

Technical support should be a lot better.

How was the initial setup?

It takes a few hours for a smaller implementation. I can plan and implement it.

It takes more time for a larger implementation.

We have one engineer to deploy and maintain this solution.

What about the implementation team?

I completed the implementation myself.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee.

What other advice do I have?

Recommending this solution would depend on the customer. Certain customers will require this it.

Deployment is easy, but managing is more difficult when you run into issues.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user972078 - PeerSpot reviewer
Backup and Storage Administrator at a media company with 1,001-5,000 employees
Real User
Strong stability and technical support offers good solutions for any problems
Pros and Cons
  • "NetWorker has very good scalability."
  • "The deduplication needs improvement and it could use better integration."

What is our primary use case?

We used the on-prem version of this solution. Our primary use case of this solution is for backup and recovery software. 

What needs improvement?

The deduplication needs improvement and it could use better integration. 

For how long have I used the solution?

I've been using EMC NetWorked for fifteen years.

What do I think about the stability of the solution?

It's very stable. 

What do I think about the scalability of the solution?

NetWorker has very good scalability. 

How are customer service and technical support?

They have good technical support. They had good solutions for any problems I had. 

Which solution did I use previously and why did I switch?

We are in the process of switching to Commvault. It was a business decision, not a technical problem with NetWorker. 

What other advice do I have?

This solution might be a bit complex for an end-user but it's a great solution for a technical person. 

I think it's a very good solution. 

I would rate it an eight out of ten. No solution can be a ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at a tech services company with 51-200 employees
Real User
Easy to scale, and stable, but the user interface needs some work
Pros and Cons
  • "It is the best umbrella, serving the best applications."
  • "It would be beneficial to have a single user interface for all of the features."

What is our primary use case?

We use this solution for backup and recovery.

What is most valuable?

It is the best umbrella, serving the best applications.

What needs improvement?

The user interface needs some work.

It would be beneficial to have a single user interface for all of the features.

For how long have I used the solution?

I have been using Dell EMC NetWorker for 10 years.

What do I think about the stability of the solution?

There are no issues with the stability of this solution. Dell EMC NetWorker is a stable product.

What do I think about the scalability of the solution?

Dell EMC NetWorker is a scalable solution.

How are customer service and technical support?

I have contacted technical support. As a percentage, I would rate them 70%.

How was the initial setup?

The initial setup is moderate.  It's not easy but it is not complex.

What other advice do I have?

I would rate Dell EMC NetWorker a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Dell NetWorker Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
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Backup and Recovery
Buyer's Guide
Download our free Dell NetWorker Report and get advice and tips from experienced pros sharing their opinions.