We use a third-party electrician, Valley or Cochran. Our technicians are more on the maintenance side. They don't do installs.

Our experience with both third-parties has been good. They're direct competitors and they each get about 50/50 of the work here. We're fine with either one.

I was a part of our initial setup. I was in the design factor of this.

While you are planning this, your number one thing is to minimize any type of risk that will happen during this whole upgrade transition. Remember, you are ripping out an old UPS with the new UPS, so downtime is critical during this period of time. I am a director for our global enterprise so I need to have a game plan ready and in place. Because if something goes south during this period of time, we have to make sure that we declare an emergency status to rebuild all our systems up from scratch. If that is not enough stress, I don't know what else is.

I needed to have my electricians involved in order to make this project successful. When you have a live UPS, and you're in a transition of upgrading them, you need to surround yourself with multiple team members to make that project successful, one of them is your electrician.

We had onsite installation from Eaton, who was excellent. I would give them 10 out of 10 for their commitment to service, customer contact, immediate responses, scheduling resources, and having knowledgeable people. They make sure everything is ready for the installation, during the installation, the updates, and through the follow-up. Eaton's support, pre-sales, sales, implementation, and post support are really good. The implementation was excellent and the day two support was good as well.

We needed to have an electrician onsite during the initial deployment.

When you're implementing it, make sure you:

1. Do your capacity planning. You want to buy the right system for the right need. You certainly don't want to have a system smaller than you need.
2. Have a good vendor who is knowledgeable in configuring, setting up, and implementing these systems.
3. Have a good electrical contractor who can make sure that all the power to the UPS system, then out of your UPS system to your data centers and whatever it's protecting, is clean and wired correctly. You want a good electrical contractor for this. 
4. Address your AC and cooling needs for where the system is placed.

Our third-party commissioner for Denver is called Primary Integration. We've used a couple of other services but only one time. Primary Integration is the only one that we continue to use, that we're happy with their performance.

Blackmon Agency helped with the deployment. Our experience with them has been excellent. It's been a great relationship.

They typically have two technicians here when we deploy and hook it all up. Then, we have several of our folks who are our subcontractors there, just to make sure everything goes smoothly in the connections over there.

There was one tech from Eaton involved in the installation, and from our organization there was me and another person. We actually did the install and then they came in, connected it up, and did the confirmation on it.

We usually use our own mechanical engineer consultant. Eaton is our preferred vendor. Our engineer chooses the product based on our standards and then works with the project team from our company.

For deployment, we usually require one technician from Eaton and our own engineer.

It is deployed and the units are maintained by an Eaton Professional, 

On our end, there is very little interaction from the end-user.

We used Eaton's consultant for the deployment. My electrician worked directly with them.

For deployment and maintenance, there is usually one technician who we have come onsite. Then, there is just a computer operator in my group who gets them access to it.