There was an open-source solution in South Africa that we evaluated. The system allowed us to log in, but the problem was with the government. They don't want their information going outside their networks. That's where the challenge was.

We occasionally use other solutions in the same space because it depends on the customer's requirements and circumstances. We may work with ServiceNow or Jira. 

From a service management perspective, ServiceNow is considered the gold standard, but it comes with a higher price. In terms of Service Management, Jira is not as strong as Ivanti. So if I were to rank them, I would put ServiceNow first, Ivanti second, and Jira third.