iServer is excellent at capturing, organizing, and most particularly, presenting knowledge about the strategic, and operational information about the behavior, structure, and motivation and for providing the insights needed for all forms of change.

Central repository holding single version of truth.

It has helped having data lineage in the business cluster, which is used as control artifacts.

We have uploaded all the internal documents to the tool. We are able to see the impact analysis in real-time if any component goes down.

You have to spend about 14 to 15 days learning it, but once you learn it, it is easy to use.

• Reduced time to roll out and define processes.
• Easy access for end users through web interface.

It hasn't really improved the way our organisation functions. iServer provides a repository for the reuse of objects, but that is about all that is of use. It means we may save some time from not having to retype things, but the overhead of maintaining these objects is quite large. There is supposed to be features around impact assessments (i.e., what systems are being used by what), but that reporting is a bit clunky, and hence not used very often, if at all. Because the system relies on using Visio, and there is no live-link between them, the repository and what is displayed in Visio must be checked out and refreshed to reflect changes.