Kaseya Traverse Room for Improvement

Team Lead - ISS at a tech services company with 1,001-5,000 employees
We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product. The development of the signature or request takes a lot of time. However, the development is very slow at their end. As is the support. This might be why. Everything goes to the product team and lab, even for small requests and even if it makes sense to send it through to the product team instead. In any case, they aren't adding any signatures to the devices, and I cannot give the tool to my customers if there isn't the capability to add it to the tool. I can't go to my customer and tell them it isn't possible. They have not even developed a signature for basic things that are being upgraded, like Exchange 2010. They have not yet added the signature after Exchange 2010 and it's now 2020. That's a serious concern. We are running on Exchange 2019 and Office 365. Now 2019 is not yet being developed. On top of that, with Microsoft HyperV, they are still using the old 2008 signature. That has also not been upgraded anywhere. There are many things that are not developed as per the industry. When we take any contract from a customer, it is agreed that I will monitor each and every device that they have in their data center. It causes an issue for me when I can't deliver due to some issues on the solution's side. It makes clients unhappy. I'm facing many support issues with them. I am actually looking for another solution to purchase. View full review »
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