Loom Systems Room for Improvement

Technical Program Manager at a retailer with 10,001+ employees

On the ITOM side of things, there could be improvement. The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with. Making things a little bit simpler, less resource heavy would be good. There's not a lot else really that I would improve, other than pricing perhaps. It's quite expensive in comparison to other tools but I guess that's to be expected with the market leader.

For additional features I'd like to see automation within the work flows. It could also include more integration with other tools. There's a fairly big list of plug ins and play ons, but I would like to see that expanded. I'd like to see more tools like SolarWinds and other tools that are plug and play, rather than having to do a custom integration.

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Project Manager at a computer software company with 5,001-10,000 employees

I'm not sure if there's a specific feature the solution is lacking.

The reporting is a bit weak. They should work to improve this aspect of the product.

It would be helpful if the solution offered 3D graphics.

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Sandra Stander
Senior Program Manager at Alexander Forbes

The change management within the solution needs to be improved. There needs to be more process automation.

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