Loom Systems Overview

Loom Systems is the #4 ranked solution in our list of top Anomaly Detection Tools. It is most often compared to Moogsoft: Loom Systems vs Moogsoft

What is Loom Systems?
Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.
Loom Systems Buyer's Guide

Download the Loom Systems Buyer's Guide including reviews and more. Updated: December 2020

Loom Systems Customers
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Loom Systems Video

Loom Systems Reviews

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MathewMerrison
Technical Program Manager at a retailer with 10,001+ employees
Consultant
Top 5Leaderboard
Mar 17, 2020
Simple and very effective for developing and configuring apps with great integration capabilities

What is our primary use case?

We use Loom as a service desk solution for incident request changes, problem management and the like. It's not just service desk, it's an IT service management platform, primarily but it can also be used for asset management, or just as a static database. But it can also be integrated with a lot of other tools as well. It's usually used as an ITSM tool, but I know people have also used the security module. One of my customers also uses the HR module. I've implemented the solution numerous times. In my last installation there were 1,200 resolvers and 600 approvers on top of that. The solution… more »

Pros and Cons

  • "You can develop your own apps within Loom, and they can be configured very simply."
  • "The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

What other advice do I have?

My main advice would be to use an implementation partner. I've used quite a few and they've all been fairly good. I would also suggest to negotiate on license costs, there's always room for negotiation. Ensure that you have the resource availability within your organization, you can't just rely on an implementation partner to do it all for you. You need to ensure that your process owners, your service desk managers, second line, your resolved group managers, all of those have the availability to help with the implementation. If you don't have that, then the implementation might not be as good…
reviewer1143600
Project Manager at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Mar 5, 2020
Stable and scalable with good features overall

What is our primary use case?

We primarily use the solution for service management.

Pros and Cons

  • "The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
  • "The reporting is a bit weak. They should work to improve this aspect of the product."

What other advice do I have?

We have a business relationship with Loom. We're a consultancy. I'd advise other companies to make sure that they choose a very good consultancy partner to ensure that everything is implemented in the correct way. Overall, I'd rate the solution nine out of ten.
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Sandra Stander
Senior Program Manager at Alexander Forbes
Real User
Top 5Leaderboard
Feb 26, 2020
Stable and scalable but requires better change management

What is our primary use case?

We primarily use the solution for ITSM.

Pros and Cons

  • "The RFS portion of the solution is the product's most valuable feature."
  • "The change management within the solution needs to be improved. There needs to be more process automation."

What other advice do I have?

We are currently using the latest version of this solution. I'd advise other organizations considering implementing the solution to look properly at their integration. Make sure that the integration levels are respectable and looked at thoroughly. I'd rate the solution six out of ten.