Loom Systems Reviews

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MathewMerrison
Consultant
Technical Program Manager at a retailer with 10,001+ employees
Mar 17 2020

What is most valuable?

The fact that it's a development platform is in itself a valuable feature. You can develop your own apps quite simply within it, and they can be configured very simply. I've only done a basic administrator course on it but I can configure it fairly easily for service desk, second line, third line… more»

What needs improvement?

On the ITOM side of things, there could be improvement. The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with. Making things a… more»

Which solution did I use previously and why did I switch?

I've used numerous other solutions in the past. They include BMC Remedy, Cherewell, Axios Assyst, HP Service Manager Mind, Citrus Service Desk. Some of these other service tools aren't quite as rigorous about the process implementation. Bringing Loom in ensures that the incident process, request… more»

What other advice do I have?

My main advice would be to use an implementation partner. I've used quite a few and they've all been fairly good. I would also suggest to negotiate on license costs, there's always room for negotiation. Ensure that you have the resource availability within your organization, you can't just rely on… more»
Real User
Project Manager at a software R&D company with 5,001-10,000 employees
Mar 05 2020

What is most valuable?

We implement the systems, so I tend to use it around what's known as the SDLC. The features, overall, are good.

What needs improvement?

I'm not sure if there's a specific feature the solution is lacking. The reporting is a bit weak. They should work to improve this aspect of the product. It would be helpful if the solution offered 3D graphics.

Which solution did I use previously and why did I switch?

I don't have any previous experience working with other help desk solutions. I've only ever worked with this solution.

What other advice do I have?

We have a business relationship with Loom. We're a consultancy. I'd advise other companies to make sure that they choose a very good consultancy partner to ensure that everything is implemented in the correct way. Overall, I'd rate the solution nine out of ten.
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Sandra Stander
Real User
Senior Program Manager at Alexander Forbes
Feb 26 2020

What is most valuable?

The RFS portion of the solution is the product's most valuable feature.

What needs improvement?

The change management within the solution needs to be improved. There needs to be more process automation.

Which solution did I use previously and why did I switch?

We have previously used different solutions, however, it's been a few years, so I can't recall the actual names of the companies.

What other advice do I have?

We are currently using the latest version of this solution. I'd advise other organizations considering implementing the solution to look properly at their integration. Make sure that the integration levels are respectable and looked at thoroughly. I'd rate the solution six out of ten.

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User Assessments By Topic About Loom Systems

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Loom Systems Questions

What is Loom Systems?

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.
Loom Systems customers
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
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