ServiceNow Reviews

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David M. Colburn
Senior IT Service Management & ServiceNow Consultant at Independent
Nov 02 2017

What is most valuable?

ServiceNow's out-of-box process configurations and service-based CMDB data model have revolutionized IT Service Management transformations. Leveraging out-of-box configurations and... more»

How has it helped my organization?

A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements in true customer experienced... more»

What needs improvement?

Primary areas of inefficiencies and delays were related to change resistance and lack of support from the IT Team Lead and IT Manager level staff for involvement in ServiceNow... more»

Which other solutions did I evaluate?

Have experience with BMac software, HPE, IBM and other leading ITSM tools. ServiceNow has nailed the basic ITIL process integration requirements and the CMDB model is service-based... more»
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Real User
Director of Channels and Alliances at a tech vendor with 11-50 employees
Aug 13 2018

What is most valuable?

The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest... more»

How has it helped my organization?

We have set a standard around the way we build content. We have found that if we build for ServiceNow, it will pretty much import anywhere. The format is very similar. ServiceNow... more»

What needs improvement?

Some enhancements to the self-service platform would be helpful. That part is still a little barebone. There are some things that they could do better that we have suggested to... more»

What other advice do I have?

First, decide what your processes need to be. Determine what your environment needs, what's important, what your priorities are, what your process methodology is, and find a... more»

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ServiceNow Consultants


Senior IT Service Management & ServiceNow Consultant
Expert in facilitating realistic sustainable DevOps success via Agile IT services, Lean ITSM processes: 25 yrs IT leadership experience, 15 yrs IT Service Management (ITSM) transformation, IT business process improvement and ITIL design/implementation consulting experience. Broad base of... more>>
Senior Consultant
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
Business Intelligence Analyst & Developer
Commitment. Communication. Competence. Initiative. Focus. Responsibility. Resourceful. Vision. Passionately curious.
*Experience in requirement gathering, analysis, estimation, design, development, testing and implementation. *Customization and development of Service Now applications. *Extensive experience in various client and server side scripting in ServiceNow. *Experience in working on various... more>>
TOP 20
Managing Director
15+ years experience in enterprise IT management in ITSM, BSM, CMDB and Enterprise Software development and delivery. Experience in building a company from inception to execution, including all business development activities, Software development, Operations and delivery. Working closely with... more>>
TOP 20
IT Governance Senior Consultant
More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management,... more>>
National IT Asset Management Lead

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