ServiceNow Reviews

Real User
Business Lead at a manufacturing company with 10,001+ employees
May 20 2019

What do you think of ServiceNow?

What is our primary use case?

This solution is our help desk system.

What is most valuable?

This solution is a single-storage for our user community to submit help desk tickets.

What needs improvement?

I do not like the user interface. I would like to see a more streamlined process to assign tickets to support people.

What do I think about the stability of the solution?

This solution seems stable.

What do I think about the scalability of the solution?

I think that it is scalable, although I think that there is room for improvement.

How was the initial setup?

I thought that the initial setup was complex. I didn't like the design that was given to us and we had very little say on how we could customize it.

What about the implementation team?

We implemented the…
Idan Harel
Managing Director at a tech services company with 51-200 employees
Apr 23 2019

What is most valuable?

* Your selected platform, for managing and consolidate ITIL Processes, HR, PPM, CSM, and any new enterprise app you want to build on the platform. * Set of pre-built ITIL processes as well as a… more»

How has it helped my organization?

One stop shop: All requests for support, new items, changes and anything else can be done in the portal, flexibility of service. Requests can be done directly from the portal.

What needs improvement?

It's missing monitoring capabilities.

What's my experience with pricing, setup cost, and licensing?

The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional… more»

Which solution did I use previously and why did I switch?

Compared to other ITSM platforms, ServiceNow is by far the most agile, robust, and scalable platform.

What other advice do I have?

Integrations: ServiceNow is an open platform that come with out of the box integrations API, but if you really want a deep business process integrations of ServiceNow with JIRA, Salesforce… more»

ServiceNow Projects

Check out these projects from our community members.
ServiceNow Implementation
ServiceNow Implementation from Scratch We implemented Incident, Change, Problem and Service Catalog from scratch using… more»
Service Asset and Configuration Management Plan (SACM)
Define and plan the role of Configuration Manager and a centralized CMDB for a large Global Fortune 500 IT-Service… more»
Enterprise Service Management
Enterprise Service Management This initiative included a comprehensive solution selection engagement (via RFP and… more»

ServiceNow Questions

Jan 06 2020
I have experience working in the education sector.  We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs?  Thanks! I appreciate the help.
David ShimbergI don’t know the answer, but I assume JIRA will be significantly less money.
Jose VelezJIRA Service Desk gives you a better monetary deal.
Rommel BernabeIf you need an ITIL aligned helpdesk system, codeless customizations and… more»
BDM at a tech company with 51-200 employees
Jan 01 2020
I have more than ten years of experience in a tech company.  We are currently evaluating ManageEngine ServiceDesk and Service Now. What are the main differences between the two? Which would you recommend? Thanks! I appreciate the help.
Ron G
Founder and business lead with 1-10 employees
We are thinking of purchasing ServiceNow for our business. Beyond the license and service cost of ServiceNow, what is the added cost in professional services, ongoing development, and customizations, etc.?  What is the added cost per dollar ACV? For example, is it 10% on top? 30%?  What % of that… more»
Jeevan ChaukarSince ServiceNow totally varies their rates depending on customer, geography,… more»
Andy NelsonGiving PS % against license subscription costs is not possible without knowing… more»
RahulPriyadarshyUpgrade is seamless and with very less problem if I compare with Other Product… more»
Miriam Tover
Content Specialist
IT Central Station
One of the most popular comparisons on IT Central Station is BMC Helix vs ServiceNow. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between BMC Helix (Remedy) and ServiceNow? Which of these two solutions would you… more»
JS4BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched… more»
Ramon Van LeeuwenI agree with above analysis, But both tools fit the profile of a big Lego box, a… more»
RahulPriyadarshyBMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable… more»