ServiceNow Reviews

Real User
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees
Jun 28 2020

What is most valuable?

The reason that ServiceNow is as good as it is, and opposed to Remedy, Cherwell, and HP OpenView, is that ServiceNow was the first IT service management platform or enterprise. ServiceNow was the first true enterprise to service management platform. They were the first to understand that a request… more»

What needs improvement?

Security needs some improvement. The governance, security incident management, cloud management, and the security module are getting better. Service mapping could be less complicated. The configuration, and running it appropriately, but that's a difficult thing to do overall. It needs to be more… more»

What's my experience with pricing, setup cost, and licensing?

The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more… more»

What other advice do I have?

I manage an automation orchestration team. The focus of my team is external, not internal. The company uses ServiceNow. We are one of the largest and older consumers of ServiceNow. The members of my team have ServiceNow practice, infrastructure automation practice, could management platforms… more»

ServiceNow Projects

Check out these projects from our community members.
ServiceNow Implementation
ServiceNow Implementation from Scratch We implemented Incident, Change, Problem and Service Catalog from scratch using… more»
Service Asset and Configuration Management Plan (SACM)
Define and plan the role of Configuration Manager and a centralized CMDB for a large Global Fortune 500 IT-Service… more»
Enterprise Service Management
Enterprise Service Management This initiative included a comprehensive solution selection engagement (via RFP and… more»

ServiceNow Questions

Miriam Tover
Content Specialist
IT Central Station
Jul 02 2020
One of the most popular comparisons on IT Central Station is BMC Helix vs ServiceNow. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between BMC Helix (Remedy) and ServiceNow? Which of these two solutions would you… more»
JS4BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched… more»
Ramon Van LeeuwenI agree with above analysis, But both tools fit the profile of a big Lego box, a… more»
RahulPriyadarshyBMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable… more»
Julia Frohwein
Content and Social Media Manager
IT Central Station
Apr 26 2020
If you were talking to someone whose organization is considering ServiceNow Discovery, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
Please share with the community what you think needs improvement with ServiceNow Discovery. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
Hi Everyone, What do you like most about ServiceNow Discovery? Thanks for sharing your thoughts with the community!
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
If you were talking to someone whose organization is considering ServiceNow Now Platform, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
Please share with the community what you think needs improvement with ServiceNow Now Platform. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
Apr 26 2020
Hi Everyone, What do you like most about ServiceNow Now Platform? Thanks for sharing your thoughts with the community!
Jacqueline Hale
User at Lincoln Electric Holdings, Inc.
Apr 23 2020
I work for a large manufacturing company.  I am currently researching SolarWinds MSP Manager and ServiceNow. What are the biggest differences between the two? Which would you recommend? Thanks! I appreciate your help. 
Miriam Tover
Content Specialist
IT Central Station
Apr 23 2020
If you were talking to someone whose organization is considering ServiceNow IT Business Management, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
Apr 23 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Julia Frohwein
Content and Social Media Manager
IT Central Station
Apr 23 2020
Please share with the community what you think needs improvement with ServiceNow IT Business Management. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
Apr 23 2020
Hi Everyone, What do you like most about ServiceNow IT Business Management? Thanks for sharing your thoughts with the community!
Miriam Tover
Content Specialist
IT Central Station
Mar 16 2020
If you were talking to someone whose organization is considering ServiceNow Orchestration, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
Mar 16 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Julia Frohwein
Content and Social Media Manager
IT Central Station
Mar 16 2020
Please share with the community what you think needs improvement with ServiceNow Orchestration. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
Mar 16 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Julia Frohwein
Content and Social Media Manager
IT Central Station
Mar 16 2020
Hi Everyone, What do you like most about ServiceNow Orchestration? Thanks for sharing your thoughts with the community!
Julia Frohwein
Content and Social Media Manager
IT Central Station
Mar 05 2020
If you were talking to someone whose organization is considering Loom Systems, what would you say? How would you rate it and why? Any other tips or advice?
Julia Frohwein
Content and Social Media Manager
IT Central Station
Mar 05 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Miriam Tover
Content Specialist
IT Central Station
Mar 05 2020
Please share with the community what you think needs improvement with Loom Systems. What are its weaknesses? What would you like to see changed in a future version?
Julia Frohwein
Content and Social Media Manager
IT Central Station
Mar 05 2020
Hi Everyone, What do you like most about Loom Systems? Thanks for sharing your thoughts with the community!
Miriam Tover
Content Specialist
IT Central Station
Feb 20 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
FARS ERwan
User
Feb 18 2020
I have experience working in the education sector.  We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs?  Thanks! I appreciate the help.
David ShimbergI don’t know the answer, but I assume JIRA will be significantly less money.
Jose VelezJIRA Service Desk gives you a better monetary deal.
Rommel BernabeIf you need an ITIL aligned helpdesk system, codeless customizations and… more»
Julia Frohwein
Content and Social Media Manager
IT Central Station
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Julia Frohwein
Content and Social Media Manager
IT Central Station
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
ASalman
BDM at a tech company with 51-200 employees
I have more than ten years of experience in a tech company.  We are currently evaluating ManageEngine ServiceDesk and Service Now. What are the main differences between the two? Which would you recommend? Thanks! I appreciate the help.
Miriam Tover
Content Specialist
IT Central Station
If you were talking to someone whose organization is considering ServiceNow Security Operations, what would you say? How would you rate it and why? Any other tips or advice?
Julia Frohwein
Content and Social Media Manager
IT Central Station
Please share with the community what you think needs improvement with ServiceNow Security Operations. What are its weaknesses? What would you like to see changed in a future version?
Julia Frohwein
Content and Social Media Manager
IT Central Station
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Julia Frohwein
Content and Social Media Manager
IT Central Station
Hi Everyone, What do you like most about ServiceNow Security Operations? Thanks for sharing your thoughts with the community!
Julia Frohwein
Content and Social Media Manager
IT Central Station
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Julia Frohwein
Content and Social Media Manager
IT Central Station
Please share with the community what you think needs improvement with ServiceNow. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
Hi Everyone, What do you like most about ServiceNow? Thanks for sharing your thoughts with the community!