The fact that it's a development platform is in itself a valuable feature. You can develop your own apps quite simply within it, and they can be configured very simply. I've only done a basic administrator course on it but I can configure it fairly easily for service desk, second line, third line incidents and request changes. When you start getting into things like change problems, configuration management, it becomes more technical and that's more difficult but it's relatively simple to configure. 

What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution.

We implement the systems, so I tend to use it around what's known as the SDLC.

The features, overall, are good.

The RFS portion of the solution is the product's most valuable feature.