Hardware and Networks Support Executive at a manufacturing company with 501-1,000 employees
Real User
Top 5
Easy to gain technical knowledge, highly stable, and good support
Pros and Cons
  • "The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily."
  • "Meraki MS Switches could improve the process of installing firmware."

What is most valuable?

The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily.

What needs improvement?

Meraki MS Switches could improve the process of installing firmware.

For how long have I used the solution?

I am using Meraki MS Switches for less than one year.

What do I think about the stability of the solution?

Meraki MS Switches are highly stable.

I rate the stability of Meraki MS Switches a ten out of ten.

Buyer's Guide
Meraki MS Switches
April 2024
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,236 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability of Meraki MS Switches is very good.

I rate the scalability of Meraki MS Switches a ten out of ten.

How are customer service and support?

The support from Meraki MS Switches is very good.

I rate the support from Meraki MS Switches a four out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

Meraki MS Switches could improve by having a more user-friendly setup.

What about the implementation team?

We have four people that are managing Meraki MS Switches.

What's my experience with pricing, setup cost, and licensing?

The price of Meraki MS Switches is high.

I rate the price of Meraki MS Switches a three out of five.

Which other solutions did I evaluate?

Meraki MS Switches are better for stability, scalability, and ease of use, but if you compare the cost-performance ratio, Huawei switches are much better.

What other advice do I have?

I rate Meraki MS Switches a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AkshayPrakashan - PeerSpot reviewer
Network Consultant at Redington
Reseller
Top 10
User-friendly, good support, and scalable
Pros and Cons
  • "The most valuable feature of Meraki MS Switches is user-friendliness."
  • "There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch."

What is our primary use case?

I am using Meraki MS Switches as a network switch. We can monitor the device and end-users on the Meraki Cloud Dashboard.

What is most valuable?

The most valuable feature of Meraki MS Switches is user-friendliness.

What needs improvement?

There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch.

For how long have I used the solution?

I have been using Meraki MS Switches for approximately six months.

What do I think about the stability of the solution?

Meraki MS Switches are stable.

What do I think about the scalability of the solution?

The scalability of Meraki MS Switches is good.

How are customer service and support?

I have received good technical support from Meraki MS Switches.

How was the initial setup?

Meraki MS Switches are simple to set up. The deployment of the solution takes approximately two hours.

What's my experience with pricing, setup cost, and licensing?

The price of Meraki MS Switches is less expensive than other similar solutions.

What other advice do I have?

My advice to others is to create a proper dashboard and configuration.

I rate Meraki MS Switches a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Meraki MS Switches
April 2024
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,236 professionals have used our research since 2012.
Senior IT Consultant at a tech services company with 11-50 employees
Consultant
Easy to configure and manage with one easy-access dashboard
Pros and Cons
  • "They're easy to update."
  • "Technical support hold times seem to be getting longer."

What is our primary use case?

We typically use the solution at the client site. 

What is most valuable?

All switching technologies are pretty much the same. The best thing I could say is that I like how I can see everything on one dashboard along with the access point in MX. I prefer how you see everything in the dashboard easily, with no command-line interface. It makes it easy to check in to Meraki and easy to configure.

They're easy to update. Everything seems to be stable with Meraki switches the last couple of years.

We support clients and we do a lot of stuff remotely, and we can easily see everything remotely. You don't need to be a network engineer to support Meraki.

The setup is easy. It's pretty plug-and-play.

What needs improvement?

A while back, there were some update problems.

Pricing is higher than other options.

Technical support hold times seem to be getting longer. 

For how long have I used the solution?

I've been working with the solution for about four or five years or so. It's been a while. 

What do I think about the stability of the solution?

The stability of the solution is very good. Currently, there are no bugs or glitches and it doesn't crash or freeze. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

The solution is scalable, however, it depends on which model you buy. We usually buy one that's stackable, in case we need to add more. We can easily stack them when we need to expand.

How are customer service and technical support?

You don't need to be a network engineer to support Meraki. We often support our clients and can do it remotely, which is helpful.

Technical support directly from Meraki is very friendly and they are knowledgeable folks. As of late, however, since maybe the last year or so ago, the hold time seems a bit longer. That said, the support personnel, the knowledge, it's all top-notch to me. It's just the time being on hold, it's getting longer and longer.

How was the initial setup?

The initial setup is not difficult or complex. We find it to be very, very easy. A company shouldn't have any issues with the initial setup.

What's my experience with pricing, setup cost, and licensing?

While the pricing is a bit high and a bit of a drawback, its ease of use makes the price almost worth it.

What other advice do I have?

I'm a consultant. 

If you don't have a dedicated network engineer, I would highly recommend Meraki.

I'd rate the solution at a nine out of ten. The switch is great. The price, however, is a bit high.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales Engineer at Logicom
Reseller
Top 20
Good cloud management and excellent performance, but the technical support needs to be clarified
Pros and Cons
  • "The performance is pretty good."
  • "Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need."

What is our primary use case?

We primarily use the solution for switches for our clients.

What is most valuable?

The cloud management on the solution is very good.

The Wi-Fi 6 for access points is excellent.

The performance is pretty good.

We've found the initial setup very simple.

The stability of the solution is quite good.

The scalability potential of the solution is great.

What needs improvement?

Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need.

I'd prefer if they'd go for Layer 3 features. We do not have access to these yet. Aruba, for example, offers full Layer 3 features.

For how long have I used the solution?

I've been using the solution for about a year at this point. It hasn't been too long just yet.

What do I think about the stability of the solution?

The solution is very stable. The performance is reliable. It doesn't have any bugs or glitches. It doesn't crash and freeze.

What do I think about the scalability of the solution?

The scalability of the solution is rather good. If a company needs to scale, it can do so with ease.

We typically work with small and medium enterprises.

How are customer service and technical support?

There isn't a convenient first-hand way to communicate with technical support right now. The tech support is mainly through Cisco - which is very quick typically. However, with Meraki, which is separate from Cisco, customers can only directly contact support through dashboard licenses and they can't open a case with Meraki effectively. They don't know how to reach the right people, and so they come to us, the distributors, to get answers. We need to advise them to go directly to Meraki technical support as we are not in a position to help them, and they tell us they can't, that Meraki is not available. 

Meraki needs to make their technical support policies and processes very clear and to communicate this to their clients so that their clients know how to reach out when there are issues. It shouldn't fall to us.

Which solution did I use previously and why did I switch?

We did not previously work with other solutions, although we are looking at a few options now. We're considering something in two months or so.

How was the initial setup?

The initial setup is not complex. It's very simple and easy to set up. It's straightforward.

The deployment and management are very easy.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing can be high on Cisco. There are options, such as Avaya, that can be a bit lower. The pricing of this solution isn't too bad.

What other advice do I have?

We are a Cisco partner.

We primarily use the solution in our client companies. We don't use the solution ourselves.

I'd recommend this solution to smaller companies and enterprises. For larger-scale organizations, such as campuses, Cisco Catalyst may be better.

Overall, I'd rate the solution at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Sr. Presales Consultant at a integrator with 501-1,000 employees
Real User
Easy to deploy with a cloud-accessible web-based interface
Pros and Cons
  • "The management is cloud-based so you do not have to be on-premises to work with it."
  • "There is not much training available for this solution."

What is our primary use case?

We are a system integrator and this is one of the solutions that we provide to our customers.

What is most valuable?

This is a very easy solution to deploy.

The management is cloud-based so you do not have to be on-premises to work with it.

It is easy to configure using the cloud-accessible web-based interface.

What needs improvement?

The licensing would be improved if shorter terms were offered.

There is not much training available for this solution.

Better online and remote support is needed.

I would like to see support for IoT.

We need to be able to add an access point without requiring an additional controller.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

This solution is quite stable but you must coordinate with a remote site where engineers have administrative access to the features. This makes it easy to repair in case of an emergency.

What do I think about the scalability of the solution?

I have two or three projects that are using this solution. One of them has twenty-five hundred users.

How was the initial setup?

The initial setup of this solution is straightforward as long as you have a good technical person. 

What's my experience with pricing, setup cost, and licensing?

The DNA subscription is a three-year minimum term.

Which other solutions did I evaluate?

This solution is better than the Cisco Catalyst switches.

What other advice do I have?

This is a solution that I definitely recommend but since it has limited information available on the web site, it is a bit difficult to configure the licensing.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Mohamed El-Kholy - PeerSpot reviewer
Sales Manager at Quadratech
Real User
Easy to deploy and the cost is reasonable

What is our primary use case?

I am a reseller of Meraki MS Switches.

What is most valuable?

The solution Is easy to use.

What needs improvement?

The subscription model could be improved.

How was the initial setup?

Deployment is very easy.

What's my experience with pricing, setup cost, and licensing?

The price isn't high, and they offer discounts. The delivery time is much better than other traditional products.

What other advice do I have?

I would rate this solution as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Corporate Head of Digital Solutions Development Strategy | Smart Cities and 4.0 Industry at a comms service provider with 10,001+ employees
Real User
Great that you can configure all devices via the same access and just change the menus
Pros and Cons
  • "You can access a single pane of glass and configure all the devices via the same access."
  • "Doesn't enable a local configuration without internet access."

What is our primary use case?

I am a customer of Meraki. 

What is most valuable?

A good feature of Meraki is that you can access a single pane of glass and you can configure all the devices via the same access and just change the menus.

What needs improvement?

This product doesn't enable a local configuration without internet access. If you compare this product to Fortinet the granularity of blocks that you can do related to the firewall and reports that you can deliver and control about blocking all access on Fortinet is more than Meraki. And when you talk about number of WANs that you can put on the device, Meraki can have only two WANs and when you have Fortinet you can have at least six sources of WAN.

What other advice do I have?

I rate this solution a 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder at SDWAN Clan
Real User
Very useful central dashboard, fantastic documentation and community, and easy to use and configure
Pros and Cons
  • "We are using the MS425 series. We like the ease of use, ease of administration, and central dashboard. Meraki also has fantastic documentation and community. With its central dashboard, we can deploy a generic configuration across hundreds of switches, rather than doing it in the old school way where an individual or a group of engineers would log onto each device via CLI, which takes a long time. So, everything is connected."
  • "It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy."

What is most valuable?

We are using the MS425 series. We like the ease of use, ease of administration, and central dashboard. Meraki also has fantastic documentation and community.

With its central dashboard, we can deploy a generic configuration across hundreds of switches, rather than doing it in the old school way where an individual or a group of engineers would log onto each device via CLI, which takes a long time. So, everything is connected.

What needs improvement?

It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy.

For how long have I used the solution?

I have been using this solution for the last nine months.

What do I think about the scalability of the solution?

It is probably not as scalable as Cisco Catalyst 9000 Series, which includes the 9200s, 9300s, and 9500s. Its security requirements aren't as strong as the Cisco DNA portfolio. 

Globally, we have about 3,000 users. We're on a five-year subscription. As and when the business requires more, we will increase its usage. We will no doubt adopt the same solution because that's our LAN standard now. It is the global standard.

How are customer service and technical support?

We didn't need their support, but I do know that for any questions, they're normally very helpful. There are lots of configuration guidelines and best practice documentation. Meraki has fantastic documentation and community.

Which solution did I use previously and why did I switch?

I'm currently trying out Cisco 9000 Series Catalyst Switches because this particular customer was stung by a ransomware attack. So, they're looking to lock down every single portion of the network, and they want everything to fall under the banner of a zero-trust network with lots of security tools, agents, and hosts.

How was the initial setup?

It is very easy to install. You probably could get away with zero-touch provisioning or plug-and-play. All the profiles are pre-configured on the central dashboard, and then a non-technical person could be on-site and plug everything in based on how you've drawn things out in a topology drawing. After that, you just take the reins and just check, and that's it.

What other advice do I have?

A lot of customers deploy it during LAN refresh. When Meraki came out, they were the best cloud-based access point. Everything was centrally managed through the central dashboard. It was a cloud-based wireless LAN controller. Then they started to infiltrate into the LAN switching arena. So basically, everyone wants a single pane to administer their network, and that's what you can get with Meraki. It is a single pane incorporating everything from switches to access points to even routers, which are MX SD-WAN.

I would recommend this solution if security is not paramount. If you're a secure industry or a technology company where you want a bit more security, it is probably not suitable for you. It is suitable if you're in retail or manufacturing where security isn't paramount.

I would rate Meraki MS Switches an eight out of ten because they're really easy to configure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Product Categories
Ethernet Switches
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros sharing their opinions.