Microsoft Dynamics 365 Business Central Reviews

I mainly use it for PowerPoint presentations and Word documents.

I prefer on-premise solutions. So I need help to work in this environment. There is room for improvement in terms of stability, and it could be more stable.

I have been using Microsoft Dynamics 365 Business Central for two years. I am using the latest version.

It is a stable solution. I would rate it an eight out of ten.

It is a scalable solution. There are more than 5,000 end users in my organization.

Speaking from my experience, I advise you to first educate yourself on how to use it properly. Additionally, you should ensure a stable internet connection before using it.

Overall, I would rate it an eight out of ten.

We are using Microsoft Dynamics 365 Business Central to run our business.

The most valuable feature of Microsoft Dynamics 365 Business Central is cloud accessibility.

The solution can improve by having better integration with Microsoft PowerBI and reporting.

I have been using Microsoft Dynamics 365 Business Central for approximately two years.

In some of the new updates, there have been minor issues. There are two major updates a year.

I rate the stability of Microsoft Dynamics 365 Business Central an eight out of ten.

The solution is scalable.

We have approximately 50 people using the solution.

I rate the scalability of Microsoft Dynamics 365 Business Central a nine out of ten.

We use a third party for support.

We previously used SYSPRO ERP and we switched to Microsoft Dynamics 365 Business Central because it is more popular, has additional advanced features and the interface is easier for new users.

The initial setup of Microsoft Dynamics 365 Business Central was fine. 

The solution took 12 months to fully deploy.

We used a third-party integrator for the implementation. We had a team of four and the third-party integrator has a team of five. The group consisted of project managers, project specialists, and project leads.

We have received a return on investment using this solution.

The price of Microsoft Dynamics 365 Business Central is reasonable. We pay monthly for the use of the solution.

We have approximately one internal maintenance person and additional people externally as required.

I would suggest to others that they invest more time and resources into identifying their requirements before initiating a project. It is crucial to have a clear understanding of your internal operations and needs before engaging a consultant, as you must have a strong grasp of your current situation.

I rate Microsoft Dynamics 365 Business Central a nine out of ten.

We use Microsoft Dynamics 365 Business Central as our platform for drafting and reading documents.

This is readily available and affordable, as well as user-friendly and simple to use in my opinion.

The stability could always be improved.

I work with Microsoft Dynamics 365 Business Central.

Microsoft Dynamics 365 Business Central is a stable solution.

I would rate the stability of the solution an eight out of ten.

There is always room for improvement. 

There are some tools that I am not able to use very efficiently.

It's not particularly scalable. In my opinion, when attempting to expand usage to a larger number of individuals, it becomes more complicated.

We have approximately eight users.

I have never contacted technical support.

Previously, we used Gmail.

We made the switch because it was a more convenient option. Additionally, many other companies like ours, including SMEs, also use Microsoft. We became aware of this and decided to adopt it as well.

In my opinion, the initial setup is straightforward.

The deployment process was incredibly fast, taking only two minutes to complete.

I was able to complete the deployment myself.

The process is very straightforward and widely used. If I encounter any issues or have questions, I can easily find solutions by searching on Google.

I have computed the return on investment, but since Microsoft is essential software that we are required to use, I didn't factor in a significant return on investment.

Regarding professional accounts, we have the option to purchase six accounts at a relatively low cost.

We are required to pay licensing fees, and when it came time to renew our license, we opted for a five-year subscription.

In my opinion, the fees are reasonable.

I would rate Microsoft Dynamics 365 Business Central an eight out of ten.

One of the most valuable features of Microsoft Dynamics 365 Business Central is its seamless integration capabilities. It is a fully integrated solution that communicates with various Microsoft products such as emails, Teams, and Excel. For instance, when dealing with complex tasks like invoicing with hundreds of lines, users can easily export the data to Excel, manipulate it as needed, and then seamlessly push it back into Business Central.

One aspect that could be improved in Microsoft Dynamics 365 Business Central is the visibility and accessibility of communication-related features, such as email integration. Currently, users may need help displaying email transaction trails within the platform, which could hinder their ability to manage communication data efficiently. While APIs are available for such integration, the lack of a seamless and visible display within Business Central presents a limitation.

The platform is stable. The availability of Business Central can be tracked internationally through our website. Currently, Microsoft maintains a 98.76% availability rate.

The product is highly scalable. We can accommodate one user, which costs only $70 per month and can be scaled up to 2,000-3,000 users concurrently. That's the level of volume it can accommodate.

Initially, I used to contact the technical support team for assistance, but after many years of experience, I have developed the capability to handle most technical problems independently. I serve as a technical support resource for my team. If they encounter any issues, they escalate them to me for support.

The initial setup process for Microsoft Dynamics 365 Business Central is generally straightforward. However, migrating past data requires careful consideration and re-engineering to ensure compatibility with the new system. Having knowledgeable personnel to guide and manage this data migration process is crucial to avoid complications and ensure a smooth transition. With the right team, the implementation can proceed efficiently, typically within two to three months. Regarding resources for deployment, only providing the necessary data is typically sufficient, as the implementation team handles the rest of the deployment. Maintenance of the system is made easier by the cloud-based nature of Business Central, allowing for remote management without the need for physical presence on-premises.

Currently, the product offers a starting price of $70 per user per month, which provides access to the complete ERP engine. It is highly reasonable.

Microsoft Dynamics 365 Business Central stands out as one of the most flexible ERP solutions available on the cloud. It represents a relatively new development in the ERP landscape, emerging in 2018 as a successor to Navision, which was previously available only on-premises. Despite its relatively recent introduction to the cloud, Business Central is built upon a foundation of over thirty-eight years of technology evolution, inherited from its predecessors such as Navision and Great Plains. It is built on an open platform, which allows for customization and development of tailored solutions to meet specific requirements.

The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integration with Microsoft's AI capabilities.

One notable use case involves automating rack calculation, reporting, dimension weighing, and consolidation tasks. These tasks are efficiently handled within Business Central by customizing the platform to suit specific requirements.

It seamlessly connects with sales processes and communication channels, facilitating efficient management of customer interactions. For instance, with the AI Co-pilot feature in Dynamics 365, interactions from various sources, such as meetings and communications in Teams, are aggregated and summarized. This summary provides valuable insights into customer behavior and preferences.

The reporting and analytics features of Microsoft Dynamics 365 Business Central play a crucial role in aiding decision-making processes for customers. For instance, if a customer is transitioning to Business Central but has historical data stored in other ERP systems or SaaS platforms, we can seamlessly integrate and consolidate that data within the Microsoft ecosystem. It enables us to provide customers with consolidated reports that offer insights into their business performance. Customers can create various reports and analytics to suit their specific needs. For example, we've worked on projects where complex commission models needed to be developed based on profitability rather than just sales transactions. We analyzed sales data by leveraging Business Central and Power BI, calculated profits, and customized commission models accordingly.

The automation capabilities within Microsoft Dynamics 365 Business Central have significantly impacted our customers' operations. With Microsoft's products, Power 365, Power BI, and Power Apps, all seamlessly interlinked, users can achieve virtually any automation requirement. Communicating with these tools allows for the setting up of various automation processes. For example, we've implemented an integration for customers where their cash expenses are automatically recorded upon swiping their bank card. The platform's flexibility enables tailored automation solutions, from setting up approval hierarchies to implementing complex workflows, ultimately saving time and reducing human error.

I rate it a nine out of ten.

We use Microsoft Dynamics 365 Business Central for office productivity.

From an end-user's perspective, it's really nice to have all the technologies consistent. The solution's integration between Teams, SharePoint, and Exchange Online is really helpful.

The solution's event management can be improved. If there are more than 3,000 people, the event quality decreases rapidly. That is something which can definitely be improved.

I have been using Microsoft Dynamics 365 Business Central for three years.

I rate Microsoft Dynamics 365 Business Central an eight out of ten for stability.

The solution’s scalability is not a problem. Around 1,500 users are using the solution in our organization, and we have plans to increase the usage.

We previously used Cisco Webex.

The solution’s initial setup is easy.

We use TerraForm code to deploy most of the things and normal site security configurations.

You have to pay a yearly licensing fee for the solution.

I would recommend the solution to other users because it is easy to set up, easy to use, and it has a very intuitive user experience.

Overall, I rate Microsoft Dynamics 365 Business Central a nine out of ten.

We are using the E5 license. So everything across the E5.

The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features. 

There is room for improvement in terms of compatibility. Compatibility with Mac is not there. Many functionalities are visible on the Windows version that are missing on the Mac.

We have been using Microsoft Dynamics 365 Business Central for one year. So it's the most efficient version we get.

It is a stable solution. 

It is a scalable solution. There are around 50 to 100 users in our organization. We plan to increase the usage with time. 

The initial setup is straightforward. But it takes time based on need because we are growing too. So it's not like we fully set up at once.

Five to ten technical staff members are enough for the integration and maintenance. 

You need to pay for a license, but the monthly cash flow option is affordable.

I would recommend the solution. Overall, I would rate it an eight out of ten. 

We use the solution for financial management, our point of sale, and asset management. 

The product is customizable so we can tune it according to our requirements.  

The interface wasn't very good, although they have improved it quite a lot. 

The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved.  

We have been using this solution for about four years. 

The product is stable. 

The solution is very scalable. There are three departments and around 20 users implementing it in our organization.  

We found technical support to be helpful. 

The deployment was quite complex and took about a year. 

We implemented the solution via a third-party consultant. 

The deployment cost us $70,000 and we pay around $18,000 annually for support, which we find to be expensive.  

I would rate this solution an eight out of ten.

I think end-user training is important, consultancy and training are required for deployment.  

The solution can be used to manage everything inside of your business. This includes, and not limited to, accounting, resources, inventory, logistics, sales, purchases, employee management, and protection. 

We are very dependent on this solution. We manage almost all of our business processes, it has helped us a lot. We could not live without it.

There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types. The revenue resources could be improved by having one common table with revenues. Furthermore, I have found when it comes to customization of the solution, I have had to do some modifications in areas to cover our requirements this has been the case with my colleagues and other companies as well.

In the future, there could be a better connection to Microsoft CRM and the field service area within this solution needs improvement. Microsoft Dataverse is a program where you can exchange data between the two solutions and there needs to be better integrated.

I have been using this solution for approximately 30 years.

The solution is stable.

The customer support is good. The first level of support agent in every case was able to solve the problem very quickly.

The installation is easy.

The price of the solution is reasonable.

My advice to those wanting to implement this solution is to train and educate their new developers and in-house staff about the solution.

I rate Microsoft Dynamics NAV a ten out of ten.