Microsoft Dynamics 365 Customer Service Reviews

Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions.

The platform’s UI could be better. There could be more customization options.

We have been using Microsoft Dynamics 365 Customer Service since 2017. At present, we are using the latest version.

I rate the product’s stability a ten out of ten.

We have 40 Microsoft Dynamics 365 Customer Service customers. I rate the product’s scalability a seven out of ten. We can’t use it for many people. The license model is restrictive. We have to purchase a separate license for each user.

I rate the product’s initial setup an eight out of ten. It requires two executives for deployment.

I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten. We pay €200 per license. There are no additional costs involved.

It is a good product to maintain for customers. It is a standard tool and provides good support services. It fits in our Microsoft environment, but sometimes customization options require a lot of effort.

I rate it a seven out of ten.

We are trying to implement the solution in the manufacturing industry. Vendors and ERP teams sit at our office, and we are testing whether these products are suitable or if I need to check for more. Currently, we are evolving the user stories and testing the system to see if it suits our industry.

I liked the solution's web version and user interface.

I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading.

The solution's technical support didn't support me at all.

Neutral

The solution's initial setup is very, very complex. As a user, the solution's setup was a terrible experience for me.

It would be great if the solution provided a user manual for users about standard functionality.

Overall, I rate the solution a five out of ten.

I mainly do customer management, setting records, and things like that. 

We use the Internet Facing Deployment (IDF) configuration for this CRM system,  which allows external access through a secure connection.

It's easy to administer, and the UI is lag-free.

There are some occasional performance issues. It wouldn't be a dealbreaker for most, but a strong internet connection and some specific configurations are crucial for optimal performance.

I have been using it for three years. I handle high-level design and project delivery.

It's good for medium and maybe large companies. It can handle medium workloads.

Management tools vary depending on the client. Currently, I'm focusing on Microsoft security solutions like Exchange Online and related gateways.

Overall, the pricing seems fair. I would rate the pricing a seven out of ten if one is the cheapest possible and ten is expensive. It is neither cheap nor overpriced. 

It's useful and easy to use, especially for administration center users. I would recommend using the solution. 

Overall, I would rate the solution a nine out of ten. 

It is an overall good product and has many essential features.

The product doesn’t meet standard functionality. There should be enough features included in it.

We have been using Microsoft Dynamics 365 Customer Service for more than 15 years.

It is a stable product.

We have an enterprise business as a customer for Microsoft Dynamics 365 Customer Service.

We refer to standard options in the product’s technical documentation in case of any issues.

We have used Business Central.

The initial setup is simple, as I have prior experience working with more complex setups. The deployment time depends on the users and database size.

I rate Microsoft Dynamics 365 Customer Service an eight out of ten.

Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.

The solution offers integration with hosted solutions.

The interface facilitates integrations with other systems. Users can leverage workflows, too.

The product could be serverless.

I have been using Microsoft Dynamics 365 Customer Service for 7 years.

The product is stable.

The solution is scalable.

The initial setup is straightforward.

The tool is expensive.

I used Dynamics 365 Customer Service for 365 integration, metadata, and deployment. It's a matter of integrating it with other systems.

Overall, I rate the solution a 7 out of 10.

We use the product for sales management and tracking pipelines.

Microsoft Dynamics 365 Customer Service has valuable customization features.

They could add a new chart or dashboard for visualization in the product.

We have been using Microsoft Dynamics 365 Customer Service for two years.

The product's dashboards and templates are basic. More details are needed for data visualization. I rate the stability a nine out of ten.

We have 1300 Microsoft Dynamics 365 Customer Service users in our organization. It works on the cloud system and is scalable.

The initial setup is complex. We have a technical team of 90 engineers.

We work with the solution partner to make customization and implement the product.

We purchase its yearly license. It is more expensive than other vendors, but it's feasible.

If you are familiar with Microsoft platforms, Dynamics is a feasible and cost-effective product compared to many other tools. I rate it a nine out of ten.