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Microsoft Dynamics 365 Customer Service pros and cons

Vendor: Microsoft
4.0 out of 5
 

Microsoft Dynamics 365 Customer Service Pros review quotes

SamikshaShetty - PeerSpot reviewer
Jan 23, 2024
The insights are quite helpful.
AH
Dec 21, 2023
The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure.
Mudit Sharma - PeerSpot reviewer
Oct 23, 2023
It has easy-to-use customization features.
Learn what your peers think about Microsoft Dynamics 365 Customer Service. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.
XZ
Mar 19, 2024
There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier.
IE
Jan 23, 2024
Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems.
Akshat Prakash - PeerSpot reviewer
Sep 21, 2023
Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service.
CB
Aug 1, 2023
Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions.
SN
Dec 21, 2023
I mainly do customer management, setting records, and things like that.
CB
Dec 21, 2023
Microsoft Dynamics 365 Customer Service has valuable customization features.
AA
Sep 27, 2023
I liked the solution's web version and user interface.
 

Microsoft Dynamics 365 Customer Service Cons review quotes

SamikshaShetty - PeerSpot reviewer
Jan 23, 2024
The things that are needed are not available in the documentation.
AH
Dec 21, 2023
The technical support should be dramatically improved.
Mudit Sharma - PeerSpot reviewer
Oct 23, 2023
They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate.
Learn what your peers think about Microsoft Dynamics 365 Customer Service. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.
XZ
Mar 19, 2024
The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard.
IE
Jan 23, 2024
The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex.
Akshat Prakash - PeerSpot reviewer
Sep 21, 2023
The solution could better integrate with other enterprise solutions.
CB
Aug 1, 2023
The platform’s UI could be better.
SN
Dec 21, 2023
There are some occasional performance issues.
CB
Dec 21, 2023
They could add a new chart or dashboard for visualization in the product.
AA
Sep 27, 2023
I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading.

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