In the rare instances where we utilize the self-service feature, it empowers our end-users to handle their tasks independently without the need to submit tickets or contact the operations team. They can complete their processes at their convenience, allowing for flexibility in their workflow. This flexibility ensures that they are not required to execute tasks at a specific, predetermined time point.

We've rolled out self-service buttons to the business units, empowering them to handle their requests without involving our department. This has been highly beneficial.