OpenText Service Manager [EOL] Implementation Team
TK
Tomasz Kadlewicz
Service Management Architect at Kandrel
Our team set up the solution in-house.
View full review »In-house implementation was done.
View full review »Implementation was via vendor engagement for the core team, partnering with our dedicated HP support team (we outsourced support in 2011). Their expertise is solid, and, of course, should they run into challenges, they have direct access to HP product at their fingertips.
View full review »Buyer's Guide
OpenText Service Manager [EOL]
May 2024
Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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WA
reviewer2117610
IT service Delivery Manager Managed services projects at a computer software company with 1,001-5,000 employees
We used a vendor team, as their expertise is required to complete the implementation correctly.
View full review »It was long and complex, but it generally worked.
View full review »FB
Francois Blanc
Consultant at a computer software company with 10,001+ employees
We have a team that helps with customizing and onboarding new customers. We also have a subsidiary that is dedicated to implementing the tool for customers.
View full review »For implementation, we used a mix of HPE Partner and in-house team. The level of expertise was questionable at times but on the whole, we got the job done.
View full review »We used some very skilful vendors (two freelancers, and a wiring company). The vendors were HP NNI for the server, and HP PI for the manual setup – (including reporting), then the wiring company
View full review »We implemented it ourselves.
View full review »In house team
View full review »Buyer's Guide
OpenText Service Manager [EOL]
May 2024
Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
771,170 professionals have used our research since 2012.