Micro Focus Service Manager Review

How to turn 10,000 people from Service Center to Service Manager


What is most valuable?

The integration between HP tools.

How has it helped my organization?

  • Stricter process implementation
  • Better performance

For how long have I used the solution?

Over 10 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

Stability was always an issue untill we did a full load and performance test, since then this is in good shape.

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Great! 8 out of 10

Technical Support:

Good, 7 out of 10

Which solution did I use previously and why did I switch?

Service Center ran out of support, so we had to switch.

How was the initial setup?

It was complex due to the organization's size, complex customers and a lot of dependencies with interfaces internal and external.

What about the implementation team?

In house team

What was our ROI?

Stability, lower operation costs, and straight process implementation.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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