Micro Focus Service Manager Review

How to turn 10,000 people from Service Center to Service Manager


Valuable Features

The integration between HP tools.

Improvements to My Organization

  • Stricter process implementation
  • Better performance

Use of Solution

Over 10 years

Deployment Issues

No

Stability Issues

Stability was always an issue untill we did a full load and performance test, since then this is in good shape.

Scalability Issues

No

Customer Service and Technical Support

Customer Service:

Great! 8 out of 10

Technical Support:

Good, 7 out of 10

Previous Solutions

Service Center ran out of support, so we had to switch.

Initial Setup

It was complex due to the organization's size, complex customers and a lot of dependencies with interfaces internal and external.

Implementation Team

In house team

ROI

Stability, lower operation costs, and straight process implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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