2015-10-25 12:49:57 UTC

When evaluating IT Service Management, what aspect do you think is the most important to look for?


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11 Answer
Real UserTOP 20

Ease of use for the technicians entering data. The integrity of data is essential and if technicians are not providing good data (because it is easy for them to do so), they just won't...and then reporting and workflow suffers, which is what ITSM is for.

2018-04-05 16:09:39 UTC05 April 18
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