Proxmox VE Customer Service and Support
I have some clients going for the support option (mostly community) but even if the community support advertises no estimated response time, all issues have been resolved on the same day (can't be certified though as they aren't posting if they're actually helping on this plan).
View full review »The documentation could be improved, I'd rate it a seven out of ten in terms of helpfulness and clarity.
View full review »I've never used technical support, You do need to pay for it if you want actual support. Otherwise, you can use the community and that is free.
View full review »Buyer's Guide
Proxmox VE
April 2024
Learn what your peers think about Proxmox VE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
BF
Benjamin Fuchs
IT supervisor at Fox-it solutions KG
Support is a paid service.
View full review »I’ve never used customer service in the past. I can’t speak to how helpful or responsive they are.
View full review »PC
PAULO CHAGAS
Software Engineer at NTInet
The documentation is good. When I needed some kind of support, I found it on the Internet.
KH
Kevin Heron
Technical Operations Manager at Ocient, Inc.
Customer support is the only cost for the product and it is about $3,000 maximum. It depends on the support plan you choose. There are two different plans. If you want a 24 by seven plan or next business day, that is the difference. The plans are a little different but it is all very clearly laid out on their website.
Their support is pretty good. Even if you did not want to pay support, the thing that is great about the product is that it is open-source. There are a lot of knowledgeable users nowadays and the pool is growing all the time. A lot of times you can just Google whatever issue you are having and likely come up with the solution to the problem.
View full review »AF
AmirFahmy
CISO And Senior Cloud Engineer at Kamena
I have not needed direct support from Proxmox VE. I have found the community support enough.
View full review »JM
reviewer2104449
IT Solutions Architect
We are very reliant on our supplier for support. I haven't got any chance to get in touch with Proxmox support.
View full review »We have trouble getting help from the support team.
View full review »KY
Kobe Yu
Engineer at Lite-On Technology Corp
I have not used the support from Proxmox VE.
View full review »FR
Fábio Rabelo
IT Manager at a tech vendor with 51-200 employees
Customer Service: OK, in fact the little we've used it, the site documentation was really good.Technical Support: Same as above.
View full review »
The solution's technical support is not good. I find support through the internet.
View full review »
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Truong Tuan
Product Manager Assistant at NTNC
I rate the support from Proxmox VE a nine out of ten.
View full review »I have not had any issues that I would need to contact support about.
View full review »RN
Tony Lutaaya
Operations Director at Clear Basics Ltd
The forums have everything you need. I haven't had any challenges because the forums are there. I have yet to get the paid subscription support. I have yet to find an installation that has given me a challenge that I can only resolve by subscribing for support.
View full review »I've only used their website when I've had questions. I've never spoken to anyone directly. Therefore, I can't speak to personal experience with technical support.
View full review »IA
Ivar Andreassen
General Manager at Elogic
We haven't really used technical support. We've only been using the community version.
View full review »DD
DEEPEN DHULLA
Director & CTO at TechnoInfotech
The thing about this solution is that is so stable I hardly need any technical support.
View full review »RH
reviewer1165884
Assistant Information Technology Manager with 51-200 employees
I didn't contact them.
View full review »ER
Eduardo Rodriguez-Mena P.
ICT Solution Especialist with self employed
I have never used the technical support. Instead, I have relied on the community.
View full review »LE
reviewer1775361
Head of IT Operations at a tech services company with 1-10 employees
The way the licensing is structured is that you have to pay for the support. My use case is just for my test environment. I have not deployed it on production, so I've not had any need for technical support.
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Daniel Dobkin
Founder, President at Everyman Technologies, inc.
I have not had problems that necessitated contacting technical support.
View full review »MA
reviewer1053252
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
I never tried the Proxmox tech support. As it is an open source project, they have a good community online. So, I did not find any trouble googling the issues I faced and finding solutions for them.
View full review »I have yet to use technical support. I use Google to find answers.
View full review »RC
reviewer1627614
Information Technology Manager at a tech services company with 501-1,000 employees
We have no support from Proxmox VE. Our support is from the internet. It would be helpful to have some support included.
View full review »RR
Ramon Ruiz
Director IT at Servnet
So it's what you have to like to go there, but it can work because if you have some problems, you have that resource to go and I found things they will need. They will keep you updated and will help you a lot. So if you ask me, their service is good. The community forum is very technical, and they're quick to respond when they are messaged.
View full review »BH
reviewer1026420
Systems Administrator at a tech services company with 51-200 employees
Technical support has room for improvement. It would be nice to be able to call them and have conversations with them during stateside hours. Right now, that's not possible. Right now, it's more run through email and chats.
I'd rate their service seven out of ten. It's okay, but it could be better if calling them directly was an option.
View full review »We have an ongoing process with their tech support and our team is working with them and with vendors too.
View full review »KG
KhalifaGueye
Principal Chief Executive Officer at Sebitech
I've rarely contacted technical support. I have a pretty good competence with Proxmox at this point in time.
View full review »AF
AmirFahmy
CISO And Senior Cloud Engineer at Kamena
I haven't needed technical support from Proxmox, but I think that everything is covered in the recommendations on the website and the community support.
View full review »MD
reviewer965514
Director at a tech services company with 1-10 employees
I have not needed to use the support from Proxmox VE. I have found all the answers I have needed online from user groups and Wiki support pages.
I rate the documentation and community support from Proxmox VE a three out of five.
View full review »JL
reviewer1262712
Sub-director with 51-200 employees
I have local technical support, and it is excellent.
View full review »I have never contacted technical support for this solution. I've found everything that I needed to know on the internet.
View full review »I've never been in touch with technical support so I can't speak to any direct experience with them. Their website, however, is very helpful.
View full review »I've never really needed it as I've been able to work out most things intuitively.
View full review »ER
Edgard Ribeiro
Support Analyst at EDXINFO
The technical support is the very complete. I don't have a subscription, because the support that we need for our applications and solution are available on the Proxmox Wiki However, for big companies we recomend the Proxmox subscription for getting a first class support and best pratices.
View full review »GF
GlennFarmer
Director of Computing Platforms at NetFortris
N/A.
View full review »AC
reviewer1509939
Jefe de Servicio de Ciberseguridad at a tech services company with 201-500 employees
They provide medium level support. Support needs improvement.
View full review »IR
Irfan Rosid
System Administrator at I-net globalindo
We buy support from Proxmox.
View full review »We haven't subscribed for technical support, so I can't tell you if they are good or not.
View full review »Buyer's Guide
Proxmox VE
April 2024
Learn what your peers think about Proxmox VE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.