Enhancing the user interface and expanding their marketing efforts in regions like Nigeria and West Africa could be beneficial.

There is room for improvement in the RSA support. Only the technical support needs to be improved. The technical support must be on-site because in Indonesia and Asia-Pacific regions, I think the technical support should stay in Atlas Singapore RAN. Because right now, the technical support is not based in the Singapore region. If I'm not mistaken, it's from an agent.

So technical support needs to stay in the Singaporean area for us to be more comfortable.

The reporting needs to be improved, and they should be delivered by email. Also, delivering the address labels of where tokens are to be sent should be delivered by email too. I have had to add scripts and programs to run query for address labels to have them sent by email.

Our major problem is the authentication via Microsoft, via Microsoft cloud systems. This is our major aim, to be a valued product for the future. The biggest problem is to work against cheap cloud systems. Cloud identification is our main problem at this time.

RSA Authentication Manager could have better integration with cloud systems.

Over the fifteen years I’ve used RSA security solutions the vendor (EMC) has addressed customer security concerns and implemented enhancements in new releases of the program product.

We are not planning on using the solution in the future.

The price needs to be improved.

I think this solution could be more user-friendly. 

We have users throughout the world, and this current solution is causing us a lot of manual effort, and lots of back-end inventory management. We want to avoid all of these things. So, that is the overall learning solution we are looking for. In addition, the features of RSA are lagging. In terms of the cloud, and of appliation, they are providing application security on-boarding with the two-factor authentication for RSA. We are seeing a lot of difficult issues in terms of RSA, especially the cloud-based two-factor authentication process. We find issues with the application of the Android, i-Pad or other Apple products two-factor authentication solutions. There are significant issues with MobilePASS authentication.

Perhaps parts of the the user interface should become more intuitive.