Symantec Endpoint Security Reviews

The primary use case of this solution is as an antivirus.

Some important features that are included are the built-in firewall and device control.

They are lacking the visibility that you get in a heuristical, next-generation AI product. 

In the next release, I would like to see any of the features the next generation antivirus and GAV products have, especially the heuristical and the behavioral analysis. It looks at the behavior of the endpoint, and that is how it identifies something that is not to your normal pattern of working.

I have been using it for a year.

There are no issues in rolling it out. Rather, it's more in reporting.

One time we had an issue with knowing a true endpoint time and the reporting. There was a conflict with what was in the console. I think that it was a glitch in verifying the device count.

I have not contacted technical support.

It's a great product at what it does, but it's lacking the advanced malware detection capabilities.

I would rate this solution a seven out of ten.

The feature I find most useful is the console for reporting.

The overall quality of the product needs to be improved because with the last session we had several issues with new versions. Also, the solution needs better protections.

I've been using the solution for more than 5 years.

The new version is not very stable with the latest version of Windows 10. We got a lot of crashes with this solution. 

We have about 1000 users.

It's very easy to scale.

I'm pretty satisfied with technical support.

The initial setup was quite complex. Even though it was complex, I was satisfied with the setup.

We used an integrator to implement the solution. 

We are using a pretty old solution for Symantec, so I would say the product is not quite up to date with new threats. Look for a new model of the solution. There is a new version, for example, that we don't use yet. Or you can look for a better solution for current threats.

I would rate this solution seven out of 10.

Antivirus solution for a global company with approximately 34,000 endpoints.                                

• Rather simple management
• Easy to deploy with medium maintenance.
• I believe to get the full benefits of Symantec Endpoint Protection, Symantec ATP is required. It provides quite a good overview of how threats have spread within the company.

• SEP, the entire suite of components, provides good endpoint protection.
• The IPS function (with no firewall needed to be installed in the SEP client) is quite good.
• The risk tracer, which can be enabled with the firewall installed, is also quite good.       

• SONAR could be improved. The false/positive rate is a little high.
• The firewall could be a little more "flexible". For example, it would be convenient if the firewall was allowed to "turn off" for hotspot environments.
• I find the documentation on Symantec.com to be not very updated. It seems like Symantec focuses more on their product than on documentation.
• My personal opinion is that Symantec has too many WS.Reputation.1 detections, which could cause important computers to malfunction.
• In a large environment with a significant amount of GUP's, it would be neat, if the client could "detect" the GUP in its own subnet. The client has some built-in intelligence at this point, but it does not seem to work properly. In an environment with many locations, whereas many of them have little bandwidth capacity (and no local datacenter), the LiveUpdate policy can end up becoming rather complicated.

Three to five years.

I have used Symantec Endpoint Protection for 5 years. The guy who's job I replaced bought a 5 year contract. The management console is mostly useful. It shows monitoring and conditions of computers. Mostly eye candy.

Doesn't protect against viruses. I have spent a lot of time cleaning up computers from malware and viruses using other tools. I usually use Avira, Malwarebytes, and Combofix to fix issues SEP couldn't detect. It usually detected 5/10 viruses. The management console wasn't very powerful. Sometimes I would have to manually update computers because SEP would error out. SEP is mostly a virus in itself. It's detection engine uses so much processor and RAM, it's faster to uninstall it than use it as anti-virus.

Use this if you need to keep yourself busy by running around fixing viruses. Right now I am using a combination of Immunet and Vipre antivirus. Much cheaper and easier to use.

Some of the features that were important were a built-in firewall and device control.

They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus. They lack the visibility of what's happening that your next-gen solutions offer.

I have been using Symantec for a year. My company has had it for a while, but I don't know exactly how long.

My staff has used support but I personally have not. 

I don't think there's really any issues rolling it out, it's more in the reporting. The one time we had an issue was with knowing a true endpoint count and the reporting. There was a conflict with what was in the console, I think it was a glitch.

In the next release, I would like to see any of the features that the next generation antivirus and GAV products have, like the heuristical, the behavioral analysis. Because it will set the behavior of the endpoint and that's how it identifies something that is not normal to your pattern of working.

I will give it a seven out of ten because it's a great product at what it does, but it's lacking the advanced malware detection capabilities.

It has made anti-virus and security management much easier. Also, it has really lowered the time required to manage all of the endpoints, resulting in higher efficiency, and a better efficiency/cost ratio. It has a really good cost-benefit.

The centralized console is great for us. It gives us one centralized console to manage all of the endpoints.

Also, it is reliable and gives us quick updates. The overall system is responsive and doesn't choke up too much when running Endpoint Protection.

It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful.

What would be really great would be to have the ability t manage those applications that you don't need to install to run. Those are a nightmare for companies, for mine as well. Applications like BitTorrent and unsupported browsers, all of those. Even with decreased user privileges, they are still able to run, so that's a big area to focus on in the future.

One to three years.

The stability is great. I have no issues.

Its scalability is great, no question.

I have dealt with technical support twice. One was related to an install issue, and that was quickly resolved. It was an old operating system. In one night it was fixed with no issues. They have good support overall.

Previously we were using McAfee, and we switched to Symantec for ease of operation and stability. This solution has much better performance than McAfee.

My most important criteria when selecting a vendor are price and performance.

Other vendors that we evaluated were Kaspersky and McAfee.

If someone else is researching this type of solution, I would say go for it and try this solution because overall, it is one of the best, if not the best product on the market. It's really great, especially for mid-sized companies. It really cuts down the management.

I would rate this solution a nine because of the support and the quality of the product.

Symantec Antivirus is a good anti-virus software. It has a very good scanning engine and it's user interface really looks awesome. Their live support is also very professional. There was this one time that I had an issue after an upgrade, and their tech support representative successfully resolved the issue through remote troubleshooting.Renewing subscriptions is also a breeze online or via a purchased upgrade subscription from a local shop in our city. The software came pre-installed on a laptop I bought for my dad, and installing a new key after purchasing an upgrade from a local store was just a breeze. Compared to other products like Microsoft Forefront or Kaspersky Anti-virus, Symantec Anti-virus has the better user-interface. You get a dashboard with a lot of information.

One problem that I have with any Symantec product is the heavy consumption on resources. Though they claim that they have made inroads on this issue, their newest products still suffer from the same flaw.The problem lies in the very awesome-looking dashboard interface of the management application. There is too much information which can overwhelm basic users. As an advanced user, it simply has too much information which I could not use anyway. There are some widgets that are technically useless and just contributes to the already huge resource use of the application. Microsoft Forefront and Kaspersky Anti-virus has simpler but very usable management interfaces.I would less likely recommend this product to users who only have average RAM and CPU power. It will just eat your computer's resources and there are other products out there that can do the same job and has a less cluttered management interface.

If you are a fan though of Norton before (I am) and would like to get it's latest incarnation, then this product is for loyal followers like you. Just make sure that your system can handle the extra resources required for this application.

The most valuable features of this solution are that it is really easy to use, and it is secure. It will attach to the network and work through my other devices.

The product is affordable.

Reporting in this solution needs improvement. The product could be improved if it repeated data, and if it showed that data better in the analytics.

I've been using this solution for six years.

The system is very stable.

Scalability can become difficult in the user area. I think that it's costly to add the new hard disk. It's hard to add it. We have about forty users on the solution right now.

I haven't had any problems with technical support at all. I've never contacted them.

The setup was very straightforward.

I think it's a very good solution for sales networks. I have wanted to try the cloud solution for Symantec but I don't know if it has been already added or not.

I would rate the solution an eight out of ten.