Symantec Endpoint Security Reviews

I have the program installed on my desktop. A primary use case involves the prevention of outside intrusions, so that no viruses may enter.

I would like things to be cheaper in the next release, although I cannot say which specific function I am referencing.

I have been using the product for around four years. 

I cannot comment properly on customer service/technical support since this is an area handled by the IT team. Having said this, as it is on cloud it should not be too time consuming and should be easy to deploy.

As for the initial setup, it was my IT team that handled the installation and this can be done directly from the cloud. Everything is on the cloud nowadays and this precludes the need to make purchases. An advantage to cloud installation over that done on premises is that all the updates and security patches and EMP to the particular antivirus may be handled from the cloud itself.

I will continue to use this product and definitely recommend it to other users. 

We use this product for endpoint protection.

The reporting could be improved.

I have been working with Symantec End-user Endpoint Security for between four and five years. More generally, I have been working with Symantec products for almost 15 years.

Stability-wise, it is very good and we have had no trouble.

We haven't had issues with scalability. We have approximately 1,000 users.

Technical support is pretty good and we haven't had any issues.

The on-premises installation is a little bit difficult.

We have an internal team for deployment and maintenance.

The EDR options are costlier than other products.

We are currently exploring the option of upgrading this solution with a product from CrowdStrike or Symantec.

This is a good product and other than with reporting, we don't have any issues with it. I would recommend it to others based on this. There is also the issue of cost, as it is now much higher after it was acquired by Broadcom.

We are thinking about moving to the cloud, but this will require an enterprise license and it costs more when compared to the current trend in the market. This is one of the reasons that we are looking for another vendor.

I would rate this solution a seven out of ten.

We just use it mainly for workstation protection.

The anti-virus and firewall policies are the most valuable features of this solution.

I think it's a good product but we've had some problems with their support and service. From the beginning of this year, I haven't been able to reach their support. 

Last year, the support wasn't bad but this year I wanted to renew their license, but I can't reach anybody from their company.

We don't have any plans to replace them but we haven't been able to renew a license. 

Sometimes there is a conflict with Windows 10 updates. There is a Windows server or Windows workstation startup after installing the new Windows update. We contacted Microsoft and they said the device caused an issue.

We have been using Symantec for eight years.

We were using some traditional licensing. Our company is a nonprofit, so we have a different price pricing model.

The most important thing is the cloud management. I would like to see behavior analysis. These two things will be most valuable to the user.

I would rate it a seven out of ten. 

The features I find the most valuable are the protection, the encryption, and the DLP.

The pricing is a little bit more expensive than other competitors, if you compare it to Kaspersky, for example, or McAfee.

The detection and response can always be improved.

I find the solution stable.

I found the solution scalable, and we faced no issue regarding that. We have approximately four thousand users.

The technical support is good. They are not the best, but they are good.

We were using Kaspersky but we decided to go for Symantec because Kaspersky was missing the DLP part.

The initial setup was straightforward.

I implemented myself using the help of the distributor.

This solution is more costly than some competing solutions.

I don't know what exactly could be inside the product to make it much more powerful. What I was looking for specifically at that time was the encryption part and the DLP and they were doing great.

Simply put, it is the one product that's an integrated holistic solution for the whole security suite for an endpoint. However, there is no such thing as a one hundred percent security solution.

I would rate the solution an eight out of ten.

I use it as an antivirus.

For protection use only.

I would like to see fileless attack protection. Also, the version could be lighter.

It is stable.

No scalability issues.

We have not used it.

We switched to a new solution because we wanted more security and protection features.

The initial setup is straightforward. Though, make sure to check the system requirements before deploying it.

The vendors on our shortlist were Trend Micro and Kaspersky.

We are satisfied with it.

Most important criteria when selecting a vendor: 

• The support team
• Good reviews/reputation.

SONAR/Auto-Protect feature and Generic Exploit Mitigation: Can detect and prevent attacks that are exploring common software vulnerabilities. It monitors suspicious files that have behavior actions on memory, network, etc. The console and admin features are the main qualities.

In a large environment, it is a challenge to manage what areas can have specific rights or functions enabled or disabled, considering their needs. SEP had the opportunity to integrated Microsoft Active Directory structure into the SEP Admin console. Based on that, it was easier for me to apply specific policies for different business areas with different users. For instance: Enable USB rights only for C-level users/Disable SONAR feature for marketing team considering their needs.

Reports: It would be nice to have customized reports integrated on the main console with no additional DB server or BI server. Vulnerabilities: A vulnerability scan integrated with SEP would be important for the admin to understand the risk level they are facing and how to protect themselves...

Reports: SEP has built-in, on the console, many pre-configured reports
however, in a complexed environment, customers may would need customized
reports other than already provided by the console. In this case, it´s
possible to achieve them using an external data base and server. It would
be nice have a possibility to create customized reports without an external
server and data base, on the same SEP Admin console.

Vulnerabilities: It would be nice have on the SEP Admin console a feature
to measure the environment risk level using an OS and application
vulnerability scan where the administrator can analyze the risk, mitigate
the main risks, prioritized them and, over a Path Manager, correct them if
possible.

We have used this solution for six or seven years.

We had some issues during deployment. When doing a 40.000 McAfee migration nodes for SEP, I have faced challenges removing specific MacAfee features where SEP has no supportability. Compared to other vendors, like Kaspersky, they have scripts to remove all anti-virus solutions in the market before installing KL AV. And it is 100% possible to automate the job over the KL console.

Another challenge was customize all best practices vs. best protection for the company vs. not creating any performance impact on the customer.

Technical support is good. You can open tickets over international numbers, emails, or the website. If you open a ticket in your time-zone, you will work with a technical support representative in your local language. Otherwise, it will be in English.

We used Kaspersky and Bitdefender. We switched due to the company reputation, negotiation terms, commercial benefits, and technical results on the PoC.

The implementation was through a Symantec reseller. Considering the environment complexity, it is important to always plan, test, correct all errors, plan again, and attack departments with low risks, learn with the errors, adjust the plan, and move forward to next department.

Migrating a platform for a different one, most of the time, has a higher cost. However, considering the impact, risk , downtime, and principally, the low support quality provided that the oldest solution provided, were the main reason to start look forward for a newer one. These were the main reason that I migrated to Symantec. After a year of augmenting many open tickets and find internal customer satisfaction was really low, we convinced the board that it was time to migrate before having a huge impact for the business and company reputation.

Regarding the licensing, it was important negotiate a long contract to get a more attractive price, including advanced support in case of crisis.

Always try to include hours for the project in the budget. Always look for a specialized reseller who the vendor recognizes through a certified and approved reseller.

• Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
• Intuitive management GUI and very easy to learn.
• Excellent intrusion prevention features.

It has been a time saver for operational and reporting tasks related to key security controls.

SEP provided visibility on threats and security incidents.

SEP could improve on virus detection, specially on Zero-Day threats.

I have used this for five years.

We haven’t had stability issues. After finishing the product, customizing it worked as expected.

We have had no scalability issues at all. Actually, it is far more scalable than other similar products.

The technical support is acceptable.

We didn’t have a previous solution.

It was a very fast deployment using the client detection features and a transparent Active Directory integration.

We evaluated Trend Micro and Kaspersky.

I would advice choosing this product because it is very easy to deploy, has a performance host IPS and antivirus engine, and it provides a key source for security metrics.

Its response time is the most valuable. It is very quick.

It would be perfect if it is capable of detecting or checking ransomware.

I have been using this solution for five years.

It has been stable so far.

It is scalable. We have around 300 users who use this solution. We don't have any plans to expand its usage.

I am not the contact point for technical support, so I can't say anything about their technical support.

We have been using Symantec since I joined this company.

Its initial setup is complex. I don't really handle the configuration, but it seems that its configuration is a bit complex. Its menu is not easy.

Its price should be reasonable.

I would recommend this product because it is lightweight and consumes fewer resources.
We are satisfied with this product.

I would rate Symantec End-user Endpoint Security a seven out of ten.