Especialista em CA at a computer software company with 201-500 employees
Real User
It offers access control of privileged accounts

What is most valuable?

It offers access control of privileged accounts.

How has it helped my organization?

It has simplified and unified the access of the users to a single point of access. It grants access identity to privileged accounts.

What needs improvement?

I would like to see improvements in branding customization and multi-tenancy.

For how long have I used the solution?

We have been using this solution for six months

Buyer's Guide
Symantec Privileged Access Manager
April 2024
Learn what your peers think about Symantec Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is not implemented for end users, so we haven't had any problems so far.

What do I think about the scalability of the solution?

There were no issues with scalability.

How are customer service and support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We did not use a different solution before.

How was the initial setup?

The initial was setup straightforward and simple. The solution does not need any complex customization to deploy and start using it.

What's my experience with pricing, setup cost, and licensing?

Just measure all the necessities before starting and all will be okay.

What other advice do I have?

Keep in mind that the product can be implemented quickly, but it depends on how fast you can provide information.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
PeerSpot user
it_user705699 - PeerSpot reviewer
Consultor Senior TI y Seguridad de Datos at a tech services company
Consultant
The deployment was straightforward, the provisioning, too. In general, it's not complicated to work with this solution.

What is most valuable?

Session Recording: This feature is very useful and powerful. This application is very easy, fast, and trustworthy!

How has it helped my organization?

This product allows the administrator of users control of the vault of passwords, in the sense that is known who are the privileged users and who has the power to close the session for security issues.

The answer for the requirements of the users is faster and stable. The Session Recording function in audits is accurate and functional.

What needs improvement?

The integration with AS/400 Endpoint via Transparent Login could be better and useful for some users.

For how long have I used the solution?

Almost one year.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The deployment was straightforward, and the provisioning, too. In general, it's not complicated to work with this solution.

What's my experience with pricing, setup cost, and licensing?

They can request a trial, and if the results are positive, make a PoC.

Which other solutions did I evaluate?

We are a partner of CA. The tests were only executed for this product (CA PAM).

What other advice do I have?

Try the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Symantec Privileged Access Manager
April 2024
Learn what your peers think about Symantec Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.
Vendor
Monitoring privileged users’ actions is valuable because of the possible impact of an insider breach incident.

What is most valuable?

Monitoring privileged users’ actions is valuable because of the high level of trust and wide-ranging access insiders typically enjoy. The impact of an insider breach incident can be quite high.

How has it helped my organization?

  • Integrates your management

What needs improvement?

Customers want simultaneous monitoring of users’ actions, so a manager can block the session immediately in case of a user violation.

For how long have I used the solution?

I have used it for six years.

What do I think about the stability of the solution?

We had some issues with the load balancing feature when configured for clustering.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Technical support is average.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was simple because of the rule-based configuration.

What's my experience with pricing, setup cost, and licensing?

Reduce the price by subdividing the license bundle.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

What other advice do I have?

It is the best solution for managing privileged users.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user708468 - PeerSpot reviewer
Senior Engineer at a tech services company with 1,001-5,000 employees
Consultant
​It has been reliable down the line with new features and updates

What is most valuable?

Access management and security compliance.

How has it helped my organization?

It started with the basic features, and gradually they added SCP, FTP, and also the API calls that helped us to meet the Automation at our end.

What needs improvement?

Role mapping, high availability, coverage of more important AWS data centers in Frankfurt.

For how long have I used the solution?

I've used this solution for three years

What do I think about the stability of the solution?

It has been reliable down the line with new features and updates.

What do I think about the scalability of the solution?

Yeah, it still does not support HA in Multi AZ subnets.

How are customer service and technical support?

Yeah, it's great. I would give it a nine out of 10.

Which solution did I use previously and why did I switch?

We selected it after the evaluation of multiple products.

How was the initial setup?

It's easy to configure and with the help of their documentation, one can easily do that.

What's my experience with pricing, setup cost, and licensing?

Yeah, this is an expensive product.

Which other solutions did I evaluate?

It's confidential.

What other advice do I have?

I would say definitely to use it if you've got a high number of systems and are concern about security.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user705714 - PeerSpot reviewer
Systems/Software Engineer at a tech vendor with 10,001+ employees
Vendor
Used for securing privileged accounts

What is most valuable?

Used for securing privileged accounts. This is the why people choose this particular product: To manage credentials and record sessions.

How has it helped my organization?

DXC has created a managed service offering based on it.

What needs improvement?

  • The user interface and dependence on applets and Windows could use some improvement.
  • Increased the compatibility with other browsers.
  • Remove the Java applet dependency (it is being depreciated).

For how long have I used the solution?

We have been using this solution for 12 months.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

Technical support could be improved.

Which solution did I use previously and why did I switch?

We haven’t switched from a previous solution, but rather added an additional option to our offering catalog.

How was the initial setup?

The initial setup was straightforward.

Which other solutions did I evaluate?

Before choosing this product, we evaluated CyberArk PAM.

What other advice do I have?

Make sure you are certified from the official CA course.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
PeerSpot user
it_user707184 - PeerSpot reviewer
Security and Governance Manager (Principal Director) at a tech services company with 201-500 employees
Real User
The solution has the capability to address hybrid eco-systems

What is most valuable?

The solution has the capability to address hybrid eco-systems, both on-premises and cloud services. Most of the high privileges now include tenant administrator credentials.

Integration with the AD RBAC model is also a great feature, as we can tie it to the central repository.

The FIPS-140-2 certification is really a nice option with every governmental response.

How has it helped my organization?

The solution allows us to ease the risks and headaches with administrators turning to our IT team.

What needs improvement?

I would like the ability to provision through a real REST API. Perhaps this could be SCIM-PAM, once it is certified.

For how long have I used the solution?

We have used this solution for more than a year for training, PoC, and laboratory use cases.

What do I think about the stability of the solution?

Some rollover credentials often do not work or you need a more complex configuration.

What do I think about the scalability of the solution?

There were no issues with scalability.

How is customer service and technical support?

Technical support has yet to be included completely in the CA Support.

How was the initial setup?

Some rollover scenarios can complex to achieve.

Which other solutions did I evaluate?

We evaluated Sudo-AD and CyberArk.

What other advice do I have?

Have a good view of their role model and critical assets.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a technological partner for reselling.
PeerSpot user
it_user707193 - PeerSpot reviewer
IT Security & Compliance at a energy/utilities company with 1,001-5,000 employees
Vendor
It meets with the objective of password vault with controlled access to the systems

What is most valuable?

The password vault and access to the systems are the most valuable features. It meets with the objective of password vault with controlled access to systems.

How has it helped my organization?

There are no improvements as it never went live.

What needs improvement?

It lacks good logging capabilities and the reports are not customized. Also, there are security issues with the 'super' account.

For how long have I used the solution?

I have tried to implement it for almost two years.

What do I think about the stability of the solution?

There were no stability issues experienced, but we never went live.

What do I think about the scalability of the solution?

There were no scalability issues experienced, but we never went live.

How are customer service and technical support?

Technical support is average. They took a long time to provide good answers, only recommended to upgrade SW version which in some environments is not an option and they don’t even know if that will fix the problem.

Which solution did I use previously and why did I switch?

We were not using any other product before, although now we have changed to another cheaper solution.

How was the initial setup?

The setup was not simple, design took a lot of time, and we had a consultant from CA.

What's my experience with pricing, setup cost, and licensing?

It’s not a cheap solution. The increasing number of licenses are also expensive.

What other advice do I have?

There are other cheaper solutions available in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user705702 - PeerSpot reviewer
IT Operations at a retailer with 10,001+ employees
Vendor
We did a PoC for a few, but chose CA PPM

What is most valuable?

  • Password management (Linux/Windows) and session recording.
  • Platform to access any (RDP, Telnet, SSH device in Datacenter).

How has it helped my organization?

  • Centralized
  • Secure
  • Monitored access to any (RDP, Telnet, and SSH device in Datacenter).

What needs improvement?

Still Exploring.

What do I think about the stability of the solution?

The product is matured now after new patches and versions.

What do I think about the scalability of the solution?

Easy to scale with clusters.

How are customer service and technical support?

10 out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward. We recently migrated from Physical to Virtual Appliance.

What's my experience with pricing, setup cost, and licensing?

Based on features e.g., access management and password management, the price is suitable.

Which other solutions did I evaluate?

I don't remember now, but we did a PoC for a few, but chose CA PPM (formally known as Xceedium).

What other advice do I have?

It is the best product for monitoring the recorded session of your IT admins and external consultants. RDP is best for Telnet and SSH devices password management.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Symantec Privileged Access Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Symantec Privileged Access Manager Report and get advice and tips from experienced pros sharing their opinions.