xMatters IT Management Other Solutions Considered

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
We did evaluate PagerDuty, as I mentioned earlier. We had originally evaluated directly PagerDuty against xMatters, and we used each of the tools for about six months on a smaller scale, and ultimately we found that xMatters was going to be the right fit for us. That's when we really expanded the usage and bought a lot of licensing. View full review »
AssocDiraa2b
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
This product was already purchased by the time I came to the company. I just had to implement it. Because of budget and our mandatory upgrades in ServiceNow, we just have not had time to devote to developing the functionality within ServiceNow. View full review »
BrianAdam
Tools Engineer at a energy/utilities company with 10,001+ employees
Our customer evaluated a few other products. I am not at liberty to reveal which ones, only that xMatters came in with the best presentation and demo to impress the customer. View full review »
Find out what your peers are saying about xMatters, Everbridge, PagerDuty and others in IT Alerting and Incident Management. Updated: September 2019.
371,355 professionals have used our research since 2012.
KenWood
Sr. Manager Enterprise Tools
No. One of the biggest issues for us was an ability to integrate with our ITSM solution. As xMatters is a partner of our ITSM vendor, integration was not a concern. Being totally SaaS-based was a big plus. I have worked at other places that used xMatters and were happy with it. With reasonable OpsEx pricing and a product that met our needs, we did not feel the need to evaluate other options. I have used other notification solutions at other companies, and this is one that I am most familiar with. View full review »
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
I can’t remember if we evaluated others. It has been 16 years since we purchased xMatters. View full review »
Developma128
Development Manager at a non-profit with 1,001-5,000 employees
We evaluated two other solutions. One was an internal solution that was provided by our IT department, it was a proprietary solution. Then, we also evaluated xMatters vs PagerDuty. We chose xMatters because of its cost and ease of use. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
We evaluated HipLink, Everbridge, and PagerDuty. xMatters had the best interface and the most functionality. View full review »
Find out what your peers are saying about xMatters, Everbridge, PagerDuty and others in IT Alerting and Incident Management. Updated: September 2019.
371,355 professionals have used our research since 2012.
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