Compare Amdocs vs Micro Focus | IT Central Station

Amdocs	Micro Focus Based on 835 reviews.
Overview
Amdocs is a provider of software and services to more than 250 communications, media and entertainment service providers in more than 80 countries. Its CES span business support systems, operational support systems and network control and optimization offerings for multiple lines of business, including wireless, wireline, broadband, cable and satellite services. Amdocs' services include business consulting, managed services, systems integration, project delivery and testing. The company also offers advertising and media products and services for local marketing service providers, including directory publishers. These offerings enable the management of media selling, fulfillment, operations, consumer experiences and financial processes across digital and print media.	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
Amdocs MX Telecom Mobile Enterprise Application Platform: Dish Network, Cable Bahamas, AAPT, America Movil, Elion, Indosat, MetroPCS, Movicel, Openreach, Pelephone, Sunrise, Telenor Norway	Micro Focus Anywhere [EOL]: SFD
Popular Solutions
	Micro Focus ALM 51 reviews Micro Focus Data Protector 27 reviews Quality Center 25 reviews
Top Comparisons
Android SDK vs. Amdocs MX Telecom Mobile Enterprise Application Platform Compared 35% of the time.	Kony vs. Micro Focus Anywhere [EOL] Compared 28% of the time.
Top Industries
No Data Available	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Ajay Mishra
Sr. Technical Consultant at a tech services company
What is most valuable?: I have seen PPM evolve a lot over the period of time i.e. since v7.5 days. PPM has come...
Read full review of Micro Focus PPM »
Ravi Suvvari
Performance and Fault-tolerance Architect
What is most valuable?: HP Diagnostics is a very good monitoring tool especially for transaction level monitoring...
Read full review of Micro Focus Diagnostics »
Kevin Clyde
Director, Integration Services
What is our primary use case?: Controlling change management and asset management for large ERP deployment. We...
Read full review of Micro Focus Business Process Monitor »
Anonymous User
Itsm Manager at a tech services company
What is most valuable?: It's a governance oriented tool with a very good data model. It supports all the...
Read full review of Universal CMDB »
Anonymous User
Ops Risk Lead at a tech services company
How has it helped my organization?: Easy to scan and then share scan reports, it has definitely streamlined many...
Read full review of WebInspect »

Review 1 of 5

Customer Service

No Data Available

Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: 7/10 Technical Support: 8/10
Read full review of SiteScope »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: Very high. Technical Support: Extremely good.
Read full review of Micro Focus ALM »
Darryl Darling
Enterprise Solutions Architect at a tech services company
Unfortunately, I have not been overly impressed with their technical support, except on one occasion. I was...
Read full review of SUSE Linux Enterprise »
Ssaurabh Kesari
Ex Senior Security Analyst and Onsite consultant at a tech services company
We have experienced quick customer support. They have a complete list of our previous issues along with our history,...
Read full review of ArcSight »
Idan Harel
Managing Director at a tech services company
Customer Service: We work directly with HP R&D, which makes it much more comfortable and responsive. Technical...
Read full review of AppPulse Suite »
Bruce Cowin
Senior Systems Engineer at a financial services firm
Premium support is great, but before that when we just had general support, it was not all that great. We had issues...
Read full review of LoadRunner »
Syed Haider
Assistant Consultant at Tata Consultancy Services
Customer Service: It's not good and needs to be improved. Technical Support: It's not good and needs to be improved.
Read full review of Micro Focus Data Protector »
Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
Customer Service: Good Technical Support: Good
Read full review of Fortify on Demand »
Anonymous User
Security Architecture Senior Specialist at a comms service provider
Since we work with partners, I can't say too much. However, for every company on this planet there is always room for...
Read full review of Arcsight Logger »
Anonymous User
Product Specialist Security Solutions at a tech services company
We barely used the technical support assistance except for licensing. The times when we did use it, they were very good.
Read full review of ArcSight »
Anonymous User
Global IT Operations - Quality & Process Manager at Schlumberger
We have used them through HPE partners. They are fairly knowledgeable. Because we are a tiny resource, we rely on...
Read full review of Operations Bridge »
Anonymous User
Head of Systems and Data Services at a financial services firm
In general, technical support is fine. When it comes to hardware support, HPE will help you in a minimal amount time....
Read full review of Micro Focus Data Protector »
Anonymous User
Test consultant at a tech services company
I'm more happy with the SaaS support for the HR manager and ALM than with the off-premises support, that I have to so...
Read full review of UFT (QTP) »
Anonymous User
Identity and Access Governance Pro
Pretty satisfying.
Read full review of NetIQ Access Governance Suite »
Anonymous User
Sr. Application Development Specialist: Service Manager at a health, wellness and fitness company
For most of the Tech Support I'm the guy to ask. When we do ask questions we have to ask questions of HPE, and...
Read full review of Micro Focus Service Manager »
Anonymous User
Sr Technical Director at a tech vendor
Customer Service: Very good. Technical Support: Technical support could improve a lot. However, they are very good.
Read full review of IDOL »
Anonymous User
Mexico Operations Manager at Tsoft
We are the first step of technical support for our customers. We escalate tickets to HPE, and we don't have problems.
Read full review of Mobile Center »
Emmanuel Devos
IT testing lead at a pharma/biotech company
Technical support was good for the installation and for the support of the initial support of the software. This...
Read full review of AppPulse Suite »
Anonymous User
Senior Performance Analyst at a K-12 educational company or school
I have used the support. We were one of the first users for Beta, so we have a relationship with the developers, so...
Read full review of StormRunner Load »
Anonymous User
Project Manager at a tech services company
I have not interacted directly with HP on the product support.
Read full review of UFT (QTP) »
Anonymous User
Test Engineer at a tech services company
Customer Service: It's average. Technical Support: It's average.
Read full review of Micro Focus Service Test »
Anonymous User
Infrastructure Manager at a insurance company
I have used technical support and I would give them an 8/10 rating. It's normally not direct support, but rather via...
Read full review of Micro Focus Data Protector »
Anonymous User
Test analyst in behalf of Alten at a insurance company
I do not know.
Read full review of Quality Center »
Han Nguyen
Infrastructre Manager - Senior Maintenance Manager
Very bad support, I would rate it two out of 10.
Read full review of Vertica »
Anonymous User
Information Security Lead Consultant & Application Security Specialist at a energy/utilities company
Customer Service: Customer service is excellent. Technical Support: The technical support is very good.
Read full review of Fortify on Demand »
Anonymous User
IT Service Manager at a transportation company
We had direct access to the development teams while the support structures were being put in place. There is still on...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
IT & BUSINESS SYSTEMS MANAGER at Meggitt
To be honest, I didn't actually talk to anyone. The information that we needed was on the HPE website, so it was good...
Read full review of Micro Focus Data Protector »
Anonymous User
Technical Lead at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent, but they don't support scripting unless it's in...
Read full review of Micro Focus ALM »
Anonymous User
Technical Support & Enterprise Security Operations Manager at a comms service provider
System integrated support is there, but we haven't had any need to contact HP support. We will soon, though, because...
Read full review of ArcSight »
Victor Di Leo
Vertica Support Engineer at a media company
I would give technical support 8 out of 10. They have been responsive, professional and knowledgeable.
Read full review of Vertica »

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Technical Support

No Data Available

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