Avaya vs Freshworks

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 13 reviews.
Freshworks
Based on 12 reviews.
Top Comparisons
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Information Not Available
Sample Customers
Radvision Scopia [EOL]: Ballantyne Strong, SFJAZZ, Badan Pengawas Pemilihan Umum (Bawaslu), ITE Group, Foundation for National Scientific Computing (FCCN), Bonneville County, Panama Medical Mission, REANNZ, True
Avaya IX Contact Center: RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Avaya Contact Center Express [EOL]: HOT Telecom
Avaya Customer Interaction Express [EOL]: Knauf Insulation GmbH, Media Broadcast GmbH, Diederichs Karosserieteile GmbH, Comforts Gruppe, A/V/E GmbH, Energiedienst Holding AG
Avaya Interaction Center [EOL]: St George Bank
Zarget: Freshdesk, 91mobiles, BizTalk360, FX Kart, iCims, DotVPN, MemeApp, HomeTeka, CreditFix, NinjaMock, Criptext, GLS, Adverator
Freshcaller: Untappd, Travix,The Dutch label Shop,Blyss, Loupen
Popular Solutions
Top Industries
Software R&D Company
22%
Comms Service Provider
18%
Government
12%
Media Company
8%
Software R&D Company
26%
Comms Service Provider
13%
Media Company
10%
Retailer
9%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
Review 1 of 5
Review 1 of 8
Technical Support
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