Avaya vs Freshworks

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 10 reviews.
Freshworks
Based on 11 reviews.
Top Comparisons
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Information Not Available
Sample Customers
Avaya Call Center: RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Avaya Contact Center Express: HOT Telecom
Avaya Customer Interaction Express: Knauf Insulation GmbH, Media Broadcast GmbH, Diederichs Karosserieteile GmbH, Comforts Gruppe, A/V/E GmbH, Energiedienst Holding AG
Avaya Interaction Center: St George Bank
Popular Solutions
Top Industries
Software R&D Company
18%
Reseller
13%
Comms Service Provider
9%
Government
8%
Healthcare Company
11%
Retailer
11%
Comms Service Provider
10%
Newspaper
10%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 1
Customer Service
Review 1 of 3
Review 1 of 7
Technical Support
No Data Available
No Data Available
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