Freshdesk Reviews

Freshdesk has proven to be beneficial. It has helped effectively handle customer management, requests, and documentation. 

The pricing for Freshdesk is a concern for some users, as it can be expensive, especially when needing more licenses. However, there are deals available. 

Some users pay more for Freshdesk compared to other Freshworks products. 

The pricing is customizable and there are different plans available. There may be additional fees for more functionality or features. 

• "The pricing is pretty manageable and acceptable."
• "It is costly."
• "We use a combination of Freshdesk, Freshservice, and Freshchat. We use the whole suite. Weirdly enough, we pay more for Freshdesk than we do for Freshservice. I would rate it a three out of five in terms of pricing.You can get different bundles, and you can always move to different plans that are standard. Freshservice can go anywhere from $19 up to $120 per agent, per month. There is such a wide range, and it is very customizable to your needs."

Freshdesk is primarily used by a health insurance company to communicate with customers, health providers, and prospects through chat, voice, and email. The solution helps centralize information about customer cases and issues and offers an omnichannel option with automation functionality. 

It also provides asset management capabilities for maintaining the organization's database. Freshdesk is used to communicate, track, and make everything visible within an organization.

The customer service and support of Freshdesk are highly praised by reviewers. 

They are described as knowledgeable and capable of resolving problems immediately. 

The support team is responsive and the training academy and technical support team are considered valuable resources. 

The lack of a direct contact number is mentioned as a drawback, as it requires contacting tech support and dealing with different individuals each time. Despite this, Freshdesk support is still considered great, and minor performance issues can be quickly resolved through email or a call to the support center. 

The duration required for the initial setup and deployment of Freshdesk varies. Some users found the initial setup to be straightforward and easy, taking around three to four days, while others found it more complex and time-consuming, taking two to three weeks. 

The deployment process was generally considered to be average or moderate in terms of complexity. However, once the initial setup is done, users reported that there is minimal maintenance required and the solution is stable. 

Freshdesk is highly scalable and can handle a growing number of users and workloads. It is easy to extend and can accommodate a large number of agents and managers. 

The solution is currently being used by various departments within organizations, including customer support, finance, operations, and partners. 

Users mention that scaling the solution is straightforward, as it involves adding more agents to the service plan. 

The stability of Freshdesk is highly rated. Users have experienced minimal bugs or glitches, and the solution does not crash or freeze. 

It is considered reliable and has performed well over several years of usage. There have been rare incidents, such as emails being blocked, however, overall, the solution is stable.