Freshdesk Review

Stable and scalable with a straightforward setup


What is our primary use case?

We primarily use the solution for issue ticketing.

What is most valuable?

The organization between other departments is the solution's most valuable aspect.

The interface and dashboards are user-friendly.

The pricing is okay.

What needs improvement?

In terms of features, I can't think of anything that's lacking. It's a solid solution.

I've only been using the solution for four months. It hasn't been long enough for me to know everything about the solution.

Technical support is not the best. It could be much, much better and offer better support to users.

For how long have I used the solution?

I've been using the solution for eight months now.

What do I think about the stability of the solution?

The solution is quite stable. There aren't any bugs, glitches or crashes.

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to expand, it will be able to do so quite easily with this product.

We might have 70 users on the solution currently.

How are customer service and technical support?

I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's something the solution could improve.

How was the initial setup?

Everything about the setup was straightforward. It's not complex at all.

What other advice do I have?

We're a customer. We don't have a relationship with the solution.

I would recommend the solution to other organizations because it is easy to use.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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