Compare Darktrace vs ExtraHop Networks

Darktrace

Based on 65 reviews.

ExtraHop Networks

Based on 23 reviews.

Latest Research

Buyer's Guide

Darktrace vs. ExtraHop Reveal(x)

March 2024

ExtraHop Reveal(x) vs. Darktrace

Updated: March 2024

Buyer's Guide

Darktrace vs. ExtraHop Reveal(x)

March 2024

Darktrace vs. ExtraHop Reveal(x)

Updated: March 2024

Sample Customers

Darktrace

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.

ExtraHop Reveal(x)

Wood County Hospital

ExtraHop Reveal(x) 360

Wizards of the Coast

Popular Solutions

Darktrace

31 reviews

ExtraHop Reveal(x)

10 reviews

ExtraHop Reveal(x) for IT Operations

2 reviews

ExtraHop Reveal(x) 360

2 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

12%

Financial Services Firm

Government

Educational Organization

22%

Financial Services Firm

12%

Computer Software Company

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Luis KiambatA
Director de Desenvolvimento Tecnológico at Cetim
We primarily use the solution for IT. Customers use it for banks or construction sites, depending on our customers....
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Review 1 of 1

Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
Initially, we deployed Reveal as a standalone solution for network detection and response. It provided us with data...
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »
Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »

Review 1 of 3

Customer Service

AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
The technical support team is good and they provide support on a priority level.
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Fridbert Ruronona
Information Technology Support Engineer at CCTZ
I have not used the support from Darktrace.
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Wissam Khashab
IT Security Manager at Sara
The support from Darktrace is responsive and speedy. I rate the support of Darktrace a nine out of ten.
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Mebbert Chiyangi
Information Security Analyst at INFRATEL CORPORATION ZAMBIA LIMITED
The customer service and support are really good. That's one of the things that I've come to appreciate about...
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Serena Bryson
Information Security Program Manager at a non-profit
We used Darktrace's technical support to help with the setup and with implementation. I rate the support from...
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Anonymous User
Networking & Security Specialist at a tech services company
Currently, we are working with their pre-sales and technical teams. For POC, there is a dedicated team for us to ask...
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Victor Ibanez
Director Comercial México at Aubay
The support that we have in Latin America is very good. It is a very good company to work with. They have offices...
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Anonymous User
Team Lead Manager
The technical support is good. I would rate them an eight out of ten.
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OseremeOsobase
Director at Baverianvine
In terms of customer support, it is really rare that you need them to do anything because the product is really good....
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MatteoMazzei
Security Manager at Yarix S.r.l.
Technical support is fine. That said, we are very skilled and therefore we don't require the help of technical...
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Guido Pellillo
Head of Cybersecurity Business Unit at S2E
We have had contact with technical support and help was quite straightforward. Our feedback for them is good.
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Nathan Williams
Chief Operations & Information Officer at MineWorkers Provident Fund
There were a couple of times when we needed some of the expertise, and the guys were not available at the time when...
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Benison Shroffe
Assistant Manager - Network & Security at a financial services firm
We did speak to technical support and found them to be very helpful and responsive.
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Cliff Matonda
System Administrator at Finlays
Technical support is great. They are very responsive and helpful. We are very satisfied with the level of support...
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Tom Gamali
Group CISO/CTO at Gulf Based Private Conglermate
Their technical support is good.
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Anonymous User
Administrator at a healthcare company
We had some interactions with them during setup and during the demo. They were fine.
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AsankaAbeyrathne
Head of Security at DFCC
The technical support is very good but we would like to get some information from APAC because we are in APAC region.
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Anonymous User
Consultant at a computer software company
I never had any technical support problems. It is up to the mark.
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Anonymous User
Técnico Informático at a tech services company
The technical support is very good.
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Anonymous User
IT Manager at a non-profit
The technical support team is slow, but not that bad. I rate it eight out of ten.
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Juan Salvador Vial
Cybersecurity Architecture Manager at Banco de Chile
We don't directly raise tickets with Darktrace. We use a local partner for support.
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Anonymous User
Founder and Director at a tech services company
They've been quite okay in their responses. This solution is definitely complex, so sometimes we don't get the...
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Gian Michele Roletto
SOC Manager at Nais Srl
The technical support is not very good. I believe that the support must be very quick and operational. Support will...
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Anonymous User
Director Of Information Technology at a computer software company
I give them five stars from the sale cycle to the support cycle.
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Andre Walke
Project Co-Ordinator at Ministry of Innovation, Science and Smart Technology
The technical support is excellent. They walk you through the process and do a great job.
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Imad Awwad
Group IT Manager at a manufacturing company
Technical support is excellent. You can communicate with them by sending an email, WhatsApp messages, or other types...
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Gerald Segura
Seguridad de la Información at Banco Davivienda (Costa Rica) S.A.
Their technical support is excellent.
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Anonymous User
Network Security Engineer at a tech services company
I have not used technical support for Darktrace.
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Anonymous User
ICT Coordinator at a tech services company
Their support has been great so far.
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Jan Christiaan
Network Security Engineer at Social Security Commission
We have been in contact with technical support using different platforms. We have dealt with them using Microsoft...
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Review 1 of 30

Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop them, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Ryan Barker
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Ryan Barker
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Bohee_Yoon
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 18

Technical Support

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