Compare GBTEC Software AG vs Tungsten Automation

GBTEC Software AG

Based on 4 reviews.

Tungsten Automation

Based on 49 reviews.

Sample Customers

BIC Process Mining

proAlpha, Harmony Gold, European Insurance Compan, University of Melbourne, Melbourne Hospital

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Popular Solutions

BIC Platform

2 reviews

Tungsten RPA

13 reviews

Tungsten TotalAgility

16 reviews

Tungsten Insight

2 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

Comms Service Provider

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Systems Administrator at a legal firm
We use BIC Platform for process design and workflow features.
Read full review of BIC Platform »

Review 1 of 1

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
PrashanthR
Operation Analyst 4 at a financial services firm
Kofax is primarily used for extraction and classification, as well as for business processes. In our case, it's used...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

FilySacko
Quality & Process Management Consultant at Konrr Bremse
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »
Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »
Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »

Review 1 of 3

Mahmoud Alyabroudi
RPA Consultant at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon ltd
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

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