Kofax TotalAgility Review

​Process automation and case management are helpful though UI and documentation could be better


What is most valuable?

  • Process automation
  • Case management

How has it helped my organization?

We have automated more than five business process using this tool.

What needs improvement?

  • Rich and flexible UI
  • Consistent platform with one common language
  • Some documentation for all the features

For how long have I used the solution?

Two and a half years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Very poor.

Which solutions did we use previously?

Yes. Cheaper.

How was the initial setup?

It was straightforward, easy to follow guides.

What's my experience with pricing, setup cost, and licensing?

Concurrent user, license based. Flexible.

What other advice do I have?

Understand the full capabilities of the tool and map those to your business needs. This tool is the result of several mergers and not all of the features are straightforward to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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