Hornbill Systems vs LiveChat

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Hornbill Systems
Based on 2 reviews.
LiveChat
Based on 6 reviews.
Latest Research
Overview
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, Issues tracked in Supportworks are known as "calls." Calls are classified using a hierarchical model known as "problem profiles." This model enables a drill down method to classify calls with each level increasing specificity of the classification. Supportworks groups analysts into "support groups." Calls may be assigned to a support group, or to a specific analyst.
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Sample Customers
Hornbill Systems Supportworks
Aylesbury Vale District Council
LiveChat
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Popular Solutions
Top Industries
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Computer Software Company
15%
Manufacturing Company
11%
Comms Service Provider
10%
Financial Services Firm
9%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Technical Support
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