LiveChat Review

Our clients no longer have to use email - they can chat with our support directly for the app.


Valuable Features

The two things I found the most useful are real-time monitoring and proactive invitations. We no longer have to wait for visitor's reaction - we can engage them!

Improvements to My Organization

At this point we're using it mostly for support. We've added it to our app, so our clients no longer have to use email - they can chat with our support directly for the app.

Room for Improvement

I couldn't find any. At the level we're using it right now we've got everything we need, so it's hard for me to say what can be improved.

Use of Solution

Few months.

Deployment Issues

No. The integration went very smoothly and the whole implementation took no more than a minute. There were no issues at all.

Stability Issues

No, LiveChat has been always working for us without any problems. In case any problems they've got a status page with e-mail notification so they are very open about it.

Scalability Issues

As a small company we didn't notice anything issues, but as far as I know some big names are using LiveChat as well, so I guess there's no problem with scalability.

Customer Service and Technical Support

Customer Service:

Top notch! The support team is available all the time and have been able to solve all our questions instantly.

Technical Support:

We didn't encounter any technical problems, although we had few questions about API and the support team was able to help us and solve our problems immediately.

Previous Solutions

We have tested other solution, but there were not as good as LiveChat. When we started using LiveChat we found it very easy and intuitive.

Initial Setup

It was very straightforward. We've used a Wordpress plugin and it took no longer than a minute. It's THAT easy.

Implementation Team

We did it by ourselves. I think there's no need to use any additional help since all it takes is copy/paste a piece of code or use a plugin.

ROI

At this point we're using it mostly for support and I can say our customers love it! We plan to use it for sales as well in the near future.

Pricing, Setup Cost and Licensing

You must remember that the prices are per seat, not per created agent. It really does make a difference. We're using a Team plan and I think it fits perfectly into our needs.

Other Solutions Considered

We did evaluate other options - Zopim and Olark - but we found LiveChat much better. The application is very clean and easy to use, we can use it on mobiles and our customers love it too.

Other Advice

If you are not using it - start using it! Your customers will love it. It's really simple for agents and customers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
3 visitors found this review helpful
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